I am unable to rate my computer performance index. This is a Fujitsu Lifebook A6110 series laptop. It has been upgraded to 4GB of RAM and has an SSD drive installed. This is a clean install of Windows 8 pro where I booted from the install CD and deleted
the old partition with Windows vista on it and installed from scratch. I have not had any errors or issues since installing a couple of days ago. I have barely even used it and not installed any software yet.
Is there any reason I should be getting an error "The Windows Experience index for your system could not be computed. Cannot complete assessment"?
When running the test is sits for the longest time on "Running the Direct3D 10 Texture Load Assessment" before giving the above error. I checked device manager and it has the Intel Mobile 965 driver (10/1/2012 8.15.10.2697) installed, which I believe is correct.
Intel site has no drivers available for Windows 8, so I don't think I really have another choice.
Any idea how I would check to see why the index score cannot be calculated? error log or something?
Hi DonDallas,
You want to rate your computer performance index. I will help you with this issue.
Method 1.
Let’s test the issue in clean boot and check if the issue persists.
Step 1:
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.
d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.
e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.
g) Click ‘OK’, and then click Restart.
Step 2: Enable half of the services
a. Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.
Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the
Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the
Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.
Step 4: Enable half of the Startup items
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the
Hide all Microsoft services check box in either step.
Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the
Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the
Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that
is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the
Hide all Microsoft services check box in either step.
Step 6: Resolve the problem
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem
item.
Step 7:
Note: After you have finished troubleshooting, follow these steps to boot to normal startup.
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
d) When you are prompted to restart the computer, click ‘Restart’.
Method 2.
To run the System File Checker you will need to open an elevated Command Prompt. This can be done by:
- Enter the Start screen
- Press Windows key + C on your keyboard to show the Charms bar. (If you are using a touch screen: touch the right edge of the screen and swipe your finger toward the center of the screen to show the Charms bar)
- Click Search
- Type Command Prompt into the Search field
- Right click Command Prompt (If you are using a touch screen: Touch and hold your finger to the Command Prompt, slide your finger down until you see an outline around the tile, and finally release your finger from the screen.)
- Click Run as administrator
-
Enter the command:
sfc /scannow
Note: If you are using a touch screen you can open the touch keyboard for the Command Prompt by tapping the keyboard icon displayed on your Taskbar near the System tray.
Please try these steps and let us know the status. We will be glad to help you further.
Thanks.Report abuse
Details (required):
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.