Exception unknown software exception 0xc0000005

Programs keep stopping and an error comes up - Exception unknown software exception 0xc0000005 occurred in the application at location 0x100035aa. Windows cannot send a report because that stops too. We thought it was the hp wireless printer corrupting, but I have uninstalled this. MSconfig utility, system file checker utility showed corrupt files but was not able to fix some of them. System restore couldn't complete because it stopped working. Did a clean boot, no errors when ms programs unabled, but showed programs stopped working. More programs are stopping every day. There must be something corrupting these?
You need to do a system repair/upgrade (to fix the corrupt files SFC couldn't repair and any other files - which seems to be growing).  We'll need to do a system repair/upgrade using the genuine Windows Vista Installation Disk (one you own or one you can borrow from ANYONE).  Here's the procedure: http://www.vistax64.com/tutorials/88236-repair-install-vista.html along with the upgrade from an earlier version of Windows section of the following: http://support.microsoft.com/kb/918884.  Although this will not affect your data, settings, or programs, you should still backup your data before starting just to be on the safe side. If the other procedures don't work, THIS one is almost certain to work.  You may have a lot of updates to re-install (including any service packs you had to remove).  If the version on the system cane with SP1 or SP2 pre-installed and the disk is an earlier version, then you'll need to make a slipstream disk as follows: http://www.vistax64.com/tutorials/151606-vista-sp1-slipstream-installation-dvd.html.

Until you get the disk, you may be infected with malware which is causing the corruption (or it could be a failing HDD).  While in Safe Mode with networking (click repeatedly on F8 during the boot process) try to run anti-malware programs. To fix this problem (if it is a problem) download,  install, and run the following two programs: http://www.malwarebytes.org/mbam.php and http://www.safer-networking.org/en/index.html.  You may also want to try a free trial of Pandasoft (www.pandasoft.com).  Before downloading pandasoft, uninstall whatever anti-virus program you are currently using (because installing and running two at the same time can cause conflicts, freezes, and all sorts of problems).  Once you've uninstalled your current AV program, download, install, update, and scan using Pandasoft.  I think you might be amazed at how much it finds that the other software missed.  Once complete, uninstall pandasoft and re-install your current AV program (unless you decide to switch which I did when I first tried it about 4 years ago).  You may also want to try the new, free Microsoft Security Essentials http://www.microsoft.com/security_essentials/default.aspx (with the same caveat that only ONE AV program can be installed and running on your system at any one time). Reboot after completing all the scans.  You may also want to try the free OneCare at http://onecare.live.com/site/en-us/default.htm and let it run all the options because that’s good maintenance (it will take some time to complete but can be done in the background).

To test your hard drive, check the manufacturer and then get the diagnostic utility from: http://www.techsupportforum.com/hardware-support/hard-drive-support/302602-hard-drive-diagnostic-utilities.html.  If it fails the test, replace it.  If it passes the test, then there's probably nothing wrong with it.

Good luck and I hope this helps.

Lorien - One - MCSE/MCSA/Network+/A+

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Last updated August 26, 2020 Views 19,626 Applies to: