Every time I right click, the Windows Installer Pops Up and Doesn't Go Away...

Every time I right click, a "Windows Installer/Preparing to install" prompt pops up. I press cancel and it never cancels. I saw that the only way to make the prompt go away is to go to Task Manager and restart Windows Explorer. This same problem happens every time I open Windows Explorer. I checked with Malwarebytes to see if there's any virus, but the scan came out clean every time. This problem happened ever since I upgraded from Windows 8 to Windows 10. It's been going on for years now. I don't know what to do anymore. Any idea would be greatly appreciated. I just don't want to wipe my hard drive.
Hi SM. I'm Greg, an installation specialist, 9 year Windows MVP and Independent Advisor, here to help you.

Right click task bar to open Task Manager. If necessary show More Details

On Details tab look for msiexec.exe, highlight to End Task.

Now try install or uninstall again.

If this doesn’t help you can try to Fix problems that block programs from being installed or removed: https://support.microsoft.com/en-us/help/17588/...

This can be symptomatic of corruption. I would go over the integrity of your install by working through the steps for Windows 10 Performance Troubleshooting:

Feel free to ask back any questions, or report back results as you go.

This can be symptomatic of corruption. I would Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version 1809 which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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Last updated September 29, 2020 Views 6,635 Applies to: