What is your computer make and model? If not a branded computer what is your motherboard make and model?
Please download and run Driver View and upload a copy of
the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items.Text
file format please. http://www.nirsoft.net/utils/driverview.html
Please provide a copy of your System Information file. Type
System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is
located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute
or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.
The request for a copy of this file is additional to answering the question about make and model. If the report is in a language other than English, please state the language.
For help with OneDrive see paragraph 9.3
http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm
Type Device Manager in the Search box above the Start button and press ENTER. To see Hidden Devices (Non Plug and Play Drivers) you need to select View, Show Hidden Devices. It is necessary
to do this every time you open Device Manager if you need to see them.
Are there any yellow question marks in Device Manager? If yes what is the Device Error code?
A further complication can be Ghosted Devices –installed but not connected!
http://www.lockergnome.com/windows/2005/04/29/display-hidden-devices-in-device-manager-xp/
Error codes in Device Manager:
http://technet.microsoft.com/en-us/library/cc771355(v=ws.10).aspx
