Event 65, AppModel-Runtime

I am getting these errors with "Failed with 0x57 retrieving AppModelRuntime status for package Windows."  Anyone know what's causing this?  Computer is up to date with windows updates...

Log Name:      Microsoft-Windows-AppModel-Runtime/Admin
Source:        Microsoft-Windows-AppModel-Runtime
Date:          6/27/2020 12:18:47 PM
Event ID:      65
Task Category: None
Level:         Error
Keywords:      Process
User:          DESKTOP-E6NN4IN\****
Computer:      DESKTOP-E6NN4IN
Description:
Failed with 0x57 retrieving AppModel Runtime status for package Windows.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-AppModel-Runtime" Guid="{f1ef270a-0d32-4352-ba52-dbab41e1d859}" />
    <EventID>65</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000001</Keywords>
    <TimeCreated SystemTime="2020-06-27T16:18:47.3669303Z" />
    <EventRecordID>291</EventRecordID>
    <Correlation />
    <Execution ProcessID="5688" ThreadID="860" />
    <Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel>
    <Computer>DESKTOP-E6NN4IN</Computer>
    <Security UserID="S-1-5-21-3346474396-2195920789-1777076811-1001" />
  </System>
  <EventData>
    <Data Name="ErrorCode">87</Data>
    <Data Name="PackageFullName">Windows</Data>
  </EventData>
</Event>

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Hi,

 

Thank you for writing to Microsoft Community Forums.

 

I understand that you’re receiving Event ID 65 on your PC. I will certainly try my best to assist you with the issue.

 

For further clarity on the issue, please respond to the questions mentioned below:

 

1.    Which build version of Windows 10 are you using currently?

2.    Are you aware of any changes made to the PC prior to which you weren’t facing this issue?

3.    When exactly do you see this error?

4.    Do you face any issues when accessing applications or files?

 

I would suggest you to try booting the PC into Safe Mode and see if the PC crashes. Refer the article Start your PC in safe mode in Windows 10

 

If you don’t face any issues in Safe Mode, then try booting the PC in Clean Boot and see if the PC crashes. Refer the article How to perform a clean boot in Windows

 

Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on the computer. However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting.

 

If the PC is working fine after performing Clean Boot, then please refer the section How to determine what is causing the problem after you do a clean boot to identify the root cause of the issue.

 

Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting to boot the computer in to normal mode after troubleshooting

 

In addition, you can try running System File Checker and DISM scan on the PC and see if that helps. Refer the article Using System File Checker in Windows 10

 

Let us know how it goes. If the issue persists, we will certainly assist you further.

 

Regards,

Prakhar Khare

Microsoft Community – Moderator

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Hello Prakhar,

Thanks for your response.  Here are the answers to your questions.

1) Build version: 19041.329

2) This change occurred right after the most recent windows update

3) I see the error throughout the day.  It seems to occur randomly.  It does not cause BSODs but seems to cause the screen to flicker at times.

4) Sometimes my applications will crash at the same time as the error.

I will perform your troubleshooting steps and get let you know the results in another reply.

Thanks!

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Hello Prakhar,

As requested I rebooted the machine in Safe Mode and Clean Boot.  I did not receive BSODs in either mode.  However, the error did occur in Clean Boot.

I ran the DISM tool, the restore operation completed successfully, and sfc did not find any issues.

I will let you know if the error occurs after the DISM restore.

Thanks!

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Hi Prakhar,

I received the AppModel-Runtime Error ID 65 again after performing your troubleshooting steps.  Please advise.  Thanks.

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Hi,

 

Thank you for replying with the updated information, and I apologize for the delayed response.

 

I have been researching on this issue, and I would suggest you to follow the steps mentioned below:

 

Method 1: Install latest Visual C++

 

Try installing the latest version of Visual C++ and see if the issue persists. Refer the article The latest supported Visual C++ downloads

 

Method 2: Re-register apps using PowerShell

 

  1. Press Windows + X keys together and click on Windows PowerShell (Admin).
  2. Now type in the command and hit EnterGet-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
  3. Restart the PC.

 

Method 3: Create a new user account

 

Create a new user account and check if the issue persists. Refer the article Create a local user or administrator account in Windows 10

 

Let us know how it goes. If the issue persists, we will certainly assist you further.

 

Regards,

Prakhar Khare

Microsoft Community – Moderator

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Hello, I am encountering the same exact issue as ProfessorCnile above.  I have followed all the proposed solutions listed above, with the exception of running in safe mode.  In addition, I've also done a clean re-install of Windows and downgrading the video drivers to a much earlier version.  I do not know what is causing this but it is literally impossible to run any 3d accelerated applications such as games - they invariably freeze up with massive audio stuttering and do not recover - I have to shut down the application through the task manager to regain control of the system, but I do not get blue-screen errors.  Here's a sample log file entry:

Log Name:      Microsoft-Windows-AppModel-Runtime/Admin
Source:        Microsoft-Windows-AppModel-Runtime
Date:          7/2/2020 7:01:57 PM
Event ID:      65
Task Category: None
Level:         Error
Keywords:      Process
Computer:      JUPITER
Description:
Failed with 0x57 retrieving AppModel Runtime status for package Windows.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-AppModel-Runtime" Guid="{f1ef270a-0d32-4352-ba52-dbab41e1d859}" />
    <EventID>65</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000001</Keywords>
    <TimeCreated SystemTime="2020-07-02T23:01:57.6005010Z" />
    <EventRecordID>2912</EventRecordID>
    <Correlation />
    <Execution ProcessID="10352" ThreadID="15892" />
    <Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel>
    <Computer>JUPITER</Computer>
    <Security UserID="S-1-5-21-2461473350-3377377077-881336284-1007" />
  </System>
  <EventData>
    <Data Name="ErrorCode">87</Data>
    <Data Name="PackageFullName">Windows</Data>
  </EventData>
</Event>

This error is immediately followed by this additional error:

Log Name:      System
Source:        Display
Date:          7/2/2020 7:02:32 PM
Event ID:      4101
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      JUPITER
Description:
Display driver nvlddmkm stopped responding and has successfully recovered.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Display" />
    <EventID Qualifiers="0">4101</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-07-02T23:02:32.0601637Z" />
    <EventRecordID>3045</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>JUPITER</Computer>
    <Security />
  </System>
  <EventData>
    <Data>nvlddmkm</Data>
    <Data>
    </Data>
  </EventData>
</Event>

Any additional suggestions you can make to resolve this would be appreciated.

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Hello Prakhar,

Thanks for the reply and the additional troubleshooting steps. 

1)  I already have the lastest version of Visual C++ installed.  I went ahead and ran the exe anyway, and "repaired" the install and rebooted.

2)  I ran the powershell command you supplied and ended up with several errors.  It appears it can't install several of the apps because they are currently in use...  Please let me know if you need me to run this another way when the resources are not in use.

3) I created another user account and the error occurred while logged into that account as well. 

Please advise.  Thanks!

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I have been dealing with the same problem and sometimes my apps crash with blue screen error

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Having the same issue. Please Advise.

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Also having the same issues, but also having lots of dcom issues, some which i've resolved, some which I can't. Been having blue screens for a few weeks, have reinstalled windows twice now, both times erasing everything and starting again, but problems keep coming back!

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Last updated September 12, 2021 Views 24,215 Applies to: