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Ethernet cable not appearing on PC, the cable works.

Changed my modem today and for some reason after i changed it my PC won’t detect the ethernet cable. Tried everything and i’m hopeless right now. Already ran pretty much all CMD commands related to IP address, already did many different configs and settings on the control panel and view internet connections and nothing worked. The cable does work because i’ve tried connecting to a router here in my house and it works. I highly doubt my network card is malfunctioning as it’s a relatively new pc and could be considered high end (for reference I have a asus rog strix b550-a gaming) I’m desperate for help.

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Hello, I'm here to help.

I need to confirm some information.
Please open Device Manager, expand ""Network Adapters"" and take a screenshot.

If you have any questions, please feel free to let me know. This is not a live chat channel and I may be in a different time zone than you. As a result, replies may be delayed and I may respond minutes to hours later.
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If you do not respond for a long time, I may stop following up.
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Hi there! thank you for replying!

I can’t take the screenshot and send it from the PC because I can’t open the microsoft website. So i’ll just take a picture of the screen.

The one I use is the Intel Controller. Already tried disabling and reenabling, installing and uninstalling. Updating to a different version and then back to the current version. But nothing seemed to help. Thank you for your time!

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It looks like the NIC is working fine.
What does it show in Settings - Network and Internet - Ethernet?
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If you do not respond for a long time, I may stop following up.
I won't reply to messages from anyone than the origin poster.
如果您长时间未回复，我可能停止跟进。
我不会回复除提问者之外任何人的消息。

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Hi! thank you for replying again!

Just to let you know, i’ve already figured it out, for some reason when swapping modems, on of the settings of the NIC changed to receive only 2.5gbps however in my house I have a cat5 cable and that is limited to 100mbps so when windows changed that setting to 2.5gbps the internet wouldn’t work and would not change automatically. Just ordered a new cat7 cable as well 😅

Thank you for the time and consideration!

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Glad to know that you have managed to resolve the issue.
I will mark this thread as resolved. If you have any other questions, please feel free to ask in the community.
[The following is not reply]
If you do not respond for a long time, I may stop following up.
I won't reply to messages from anyone than the origin poster.
如果您长时间未回复，我可能停止跟进。
我不会回复除提问者之外任何人的消息。

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Sorry this didn't help.

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Question Info

Last updated June 27, 2024 Views 10 Applies to: