Error: Windows Explorer has stopped working

Original title: Windows Explorer
I have this error in windows 7 x64 ,  Windows Explorer has stopped working

Question Info

Last updated May 26, 2020 Views 1,466 Applies to:


1)    When do you get the error message?

2)    Do you remember making any changes to the computer prior to the issue?


I would suggest you to try the following methods and check the status of the issue.

Method 1:

Check if you encounter the issue in ‘Safe mode’; if safe mode works fine then set the computer to ‘Clean boot’ state to check for software conflicts.

Step 1:

Refer the following link on how to start the computer in ‘Safe mode’.


Step 2:

Follow the steps in the link below to set the computer to ‘Clean boot’ state.

Note: When the troubleshooting is over, do not forget to reset the computer to normal startup. Follow step 7 in the above mentioned article.


Method 2:

Run a System File Checker scan.


Method 3:

Refer the following thread.



Also, check ‘Event viewer’ for the detailed error message and let us know


What information appears in the event a log?


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