Error: Windows Explorer has stopped working

Original title: Windows Explorer
hi
I have this error in windows 7 x64 ,  Windows Explorer has stopped working
 

Question Info


Last updated May 26, 2020 Views 1,466 Applies to:
Answer
Answer

Hi,

1)    When do you get the error message?

2)    Do you remember making any changes to the computer prior to the issue?

 

I would suggest you to try the following methods and check the status of the issue.

Method 1:

Check if you encounter the issue in ‘Safe mode’; if safe mode works fine then set the computer to ‘Clean boot’ state to check for software conflicts.

Step 1:

Refer the following link on how to start the computer in ‘Safe mode’.

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

 

Step 2:

Follow the steps in the link below to set the computer to ‘Clean boot’ state.

http://support.microsoft.com/kb/929135

Note: When the troubleshooting is over, do not forget to reset the computer to normal startup. Follow step 7 in the above mentioned article.

 

Method 2:

Run a System File Checker scan.

http://support.microsoft.com/kb/929833

 

Method 3:

Refer the following thread.

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-has-stopped-working/6ab02526-5071-4dcc-895f-d90202bad8b3

 

 

Also, check ‘Event viewer’ for the detailed error message and let us know

http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer

 

What information appears in the event a log?

http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

 

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