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Error when opening Call of Duty. Please help

I am getting this error when opening Call of duty. Can you help please?

Faulting application name: cod.exe, version: 2.0.0.0, time stamp: 0x00000000

Faulting module name: cod.exe, version: 2.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00000000057f2559

Faulting process id: 0x5A2C

Faulting application start time: 0x1DB8AC3E6CB337C

Faulting application path: C:\Program Files\WindowsApps\38985CA0.COREBase_1.0.69.0_x64_ww_5bkah9njm3e9g\cod.exe

Faulting module path: C:\Program Files\WindowsApps\38985CA0.COREBase_1.0.69.0_x64_ww_5bkah9njm3e9g\cod.exe

Report Id: 4d46cda2-b04a-40b9-9dbb-bb2bb4800f38

Faulting package full name: 38985CA0.COREBase_1.0.69.0_x64_ww_5bkah9njm3e9g

Faulting package-relative application ID: codShip

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Hi Roger,
My name is Igor, it's a pleasure for me to help others and I'll try to help you.

This may be caused by some mod. Please try to reinstall the game.
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Hi Igor,

I've never used a mod on my laptop for any game and i've reinstalled Call of Duty twice now to no avail. All drivers are updated too :(

It worked a few days ago but now nothing. I've been using the Xbox app to play. I've also verified and repaired a few times too.

Thanks for your reply.

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Can you reset game's data?
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Thanks for your feedback.

 
 

Question Info

Last updated April 16, 2025 Views 23 Applies to: