Error: "There was a problem starting C:\Program Files\HP\HP Photosmart 5510 series\bin\HPStatusBL.dll. The specified module could not be found."

Original title: PC still trying to run old printer files on startup

I recently switched my printer from an HP Photosmart 5510 to an HP Envy 4500. I uninstalled the old printer (Photosmart 5510) from my laptop, but lately I've been getting this error message every time I start up the laptop:

"There was a problem starting C:\Program Files\HP\HP Photosmart 5510 series\bin\HPStatusBL.dll

The specified module could not be found."

It looks like my PC is still trying to interact with files/programs from the old printer. Any advice on how to resolve this so I stop receiving this error message every time I restart?

 

Question Info


Last updated October 29, 2019 Views 1,988 Applies to:
Hello,
 

I realize your concern. Let me help you with this issue.

Please share the information to assist you better.

1.How did you uninstall the old printer (Photosmart 5510) from your laptop?
2.Do you find the old printer (Photosmart 5510) in the Programs & Features in the Control Panel?
 
I suggest you to delete the hidden shortcut in the AppData folder.
Follow the path given below, and delete it.
 

c:\users\*username*\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\


Hope this resolves your issue. Do let us know the update.
 
Regards,
Pratiksha Devadiga.
 

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Hi,

Please follow this,

1. Open 'File Explorer'

2. Copy and paste the following in the address bar

%appdata%\Microsoft\Windows\Start Menu\Programs\Startup

3. Press Enter

4. Delete the shortcut Monitor Ink Alerts of the Non-Existing printer

Restart your system to error free start your work.

I have obtained this procedure from the following thread

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/There-was-a-problem-starting-C-Program-Files-HP-HP-Officejet/td-p/5915813

Have a nice day.

Regards,

Praba 


20 people were helped by this reply

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