Error: SYSTEM_SERVICE_EXCEPTION(win32kbase.sys) on Windows 10

Please advice this is one pain in the butt

Original title: windows 10 now and then reboots

Answer
Answer

Hi David,

Thank you for posting in Microsoft Community and being part of Windows 10.

We understand that you are unable to boot your device, we will help you with this issue.

Do let us know the following to following to assist you better:

  1. Have you made any changes (Hardware/ software) to your device prior to this issue?
  2. What is the make and model of your device?
  3. For how long does the system stuck in this screen?
  4. Are you able to boot the device to Safe mode?

SYSTEM_SERVICE_EXCEPTION

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics driver’s crossing over and passing bad data to the kernel code.

I suggest you to try the troubleshooting steps mentioned in the Microsoft article and check if it helps

 Troubleshoot blue screen errors

As it mainly seems to be an issues with the drivers, I suggest you to update all the drivers including chipset, BIOS from the manufacturer's website and check if it helps

BIOS Disclaimer:
Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.  

Hope it helps. Try the above and update the status of the issue with the required information, we will be happy to help you.

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Question Info


Last updated February 15, 2020 Views 2,658 Applies to: