Original Title: Windows 7 Home Premium - SYSTEM_SERVICE_EXCEPTION BSOD; may be related to video/screensaver
original title: Error: "SYSTEM_SERVICE_EXCEPTION STOP: 0x0000003B (0x00000000C000001D, 0xFFFFF88000000000, 0xFFFFF8800BC38160, 0x0000000000000000)".
Hi. I've had Windows 7 Home Premium installed since mid-November, without many problems (except for one caused by my idiocy; I doubt it's related to this though). About 3 days ago, I rebooted my computer after it having been on for about 5 weeks. And that's when the trouble started.
First, a bit of background, and why I think the problem is related to video. Before the restart (and BSODs), a couple of months ago, my screensaver started freezing up. It's a screensaver promoting the features of this Acer computer, which is an Aspire 5739G, and a little ways into it, it activates the webcam. That's the point at which it freezes. I had to Ctrl+Alt+Del out of it every time, and when I unlock the computer afterwards, both Acer Screen Saver and Acer Video Conference Manager give the "has stopped working" message.
Okay, so after that reboot, everything seemed fine... until I walked away from the computer for awhile (presumably enough time for the screensaver to start). As a rule, I always use WindowsButton+L to lock the computer when I walk away, taking me to the login screen. Well, when I came back, the login screen was still there, but when I logged back in, it was as if I was just logging in. While I can't prove it, per se, it's highly likely a BSOD occurred while I was away. And, I think, it was related to the screensaver. This happened a few more times over the next couple of days, until I decided to disable the screensaver yesterday. I then went to work (without locking the computer), and when I got home, the computer was just fine; it hadn't rebooted or anything.
However... after using the computer for a while again, I went away and did lock the computer, and when I came back, the same issue described in the above paragraph occurred. I logged in, and less than a minute later, a BSOD occurred. I wasn't idle or anything; programs were just starting up when it happened. The error was SYSTEM_SERVICE_EXCEPTION, and while I'm not completely certain of that number, I think it was 0x0000003b or something.
So, after that auto reboot, I logged in again, with no problems. After a while, I went into a Tinychat room... or at least attempted to. A BSOD occurred, of the same error and number as the previous, before the room loaded. When I logged back in, I went back to Tinychat. Same thing happened.
And that is everything as it occurred, to my memory, up until now. As for minidump files... The latest one it has is from 2 days ago, for whatever reason. Here are the past two:
I'd love to get this resolved ASAP. Thanks in advance!
Update: I plugged in my iPod Touch to charge it, and boom. BSOD. When it rebooted, I pressed the button on the iPod to make sure it was charging. Another BSOD. No new minidump files, still. And my iPod's button is basically the trigger to a loaded BSOD gun. I'm scared to disconnect it now, might get another BSOD. Sigh...
Update 2: I tried to install an updated driver for my graphics card (NVIDIA GeForce GT130M), and before it finished, the ol' BSOD reared its ugly head. This happened multiple times. Good thing is, I got the exact details of the stop error:
STOP: 0x0000003B (0x00000000C000001D, 0xFFFFF88000000000, 0xFFFFF8800BC38160, 0x0000000000000000)
Still no new minidump files though.