Q: Error: "SYSTEM_SERVICE_EXCEPTION STOP: 0x0000003B This thread is locked from future replies

Original Title: Windows 7 Home Premium - SYSTEM_SERVICE_EXCEPTION BSOD; may be related to video/screensaver

original title: Error: "SYSTEM_SERVICE_EXCEPTION STOP: 0x0000003B (0x00000000C000001D, 0xFFFFF88000000000, 0xFFFFF8800BC38160, 0x0000000000000000)".

Hi.  I've had Windows 7 Home Premium installed since mid-November, without many problems (except for one caused by my idiocy; I doubt it's related to this though).  About 3 days ago, I rebooted my computer after it having been on for about 5 weeks.  And that's when the trouble started.

First, a bit of background, and why I think the problem is related to video.  Before the restart (and BSODs), a couple of months ago, my screensaver started freezing up.  It's a screensaver promoting the features of this Acer computer, which is an Aspire 5739G, and a little ways into it, it activates the webcam.  That's the point at which it freezes.  I had to Ctrl+Alt+Del out of it every time, and when I unlock the computer afterwards, both Acer Screen Saver and Acer Video Conference Manager give the "has stopped working" message.

Okay, so after that reboot, everything seemed fine...  until I walked away from the computer for awhile (presumably enough time for the screensaver to start).  As a rule, I always use WindowsButton+L to lock the computer when I walk away, taking me to the login screen.  Well, when I came back, the login screen was still there, but when I logged back in, it was as if I was just logging in.  While I can't prove it, per se, it's highly likely a BSOD occurred while I was away.  And, I think, it was related to the screensaver.  This happened a few more times over the next couple of days, until I decided to disable the screensaver yesterday.  I then went to work (without locking the computer), and when I got home, the computer was just fine; it hadn't rebooted or anything.

However...  after using the computer for a while again, I went away and did lock the computer, and when I came back, the same issue described in the above paragraph occurred.  I logged in, and less than a minute later, a BSOD occurred.   I wasn't idle or anything; programs were just starting up when it happened.  The error was SYSTEM_SERVICE_EXCEPTION, and while I'm not completely certain of that number, I think it was 0x0000003b or something.

So, after that auto reboot, I logged in again, with no problems.  After a while, I went into a Tinychat room... or at least attempted to.  A BSOD occurred, of the same error and number as the previous, before the room loaded.  When I logged back in, I went back to Tinychat.  Same thing happened.

And that is everything as it occurred, to my memory, up until now.  As for minidump files...  The latest one it has is from 2 days ago, for whatever reason.  Here are the past two:

I'd love to get this resolved ASAP.  Thanks in advance!

Update:   I plugged in my iPod Touch to charge it, and boom.  BSOD.  When it rebooted, I pressed the button on the iPod to make sure it was charging.  Another BSOD.  No new minidump files, still.  And my iPod's button is basically the trigger to a loaded BSOD gun.  I'm scared to disconnect it now, might get another BSOD.  Sigh...


Update 2:   I tried to install an updated driver for my graphics card (NVIDIA GeForce GT130M), and before it finished, the ol' BSOD reared its ugly head.  This happened multiple times.  Good thing is, I got the exact details of the stop error:

STOP: 0x0000003B (0x00000000C000001D, 0xFFFFF88000000000, 0xFFFFF8800BC38160, 0x0000000000000000)

Still no new minidump files though.




Check this thead for information on using BlueScreenView, MyEventViewer and other methods to
troubleshoot BlueSceens - top 3 replies.


Try removing and reseating all cards, memory, and cables (both ends when possible) - actually
remove and replace - do not just snug.

3b is usually a graphic's driver (display adapter/video driver), other possibilities include
but are not limited to antivirus/antispyware/security programs and even memory (mapping).

BCCode: 3b    0x0000003b


This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

BCCode: 3b    0x0000003b  <-- read this*1074.html


Vista and Windows 7 love updated drivers so here is how to update the major ones.

References to Vista also apply to Windows 7.

This is my generic how to for proper driver updates : (update video/display driver and BIOS)

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above
is preferred to ensure the latest drivers from System maker and Device makers are found)

If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually be
older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then
go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers


Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower memory.
So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
a problem.

To test RAM check here - let it run 4+ hours or so.

For the Windows Memory Diagnostic Tool.

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -
RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic

How to Run the Memory Diagnostics Tool in Windows 7

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool

Hope this helps.

Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Views: 115,173 Last updated: March 10, 2018 Applies to: