Error number: 0x80244004: The website has encountered a problem and cannot display the webpage you are trying to view.

Try this Fix it: http://go.microsoft.com/?linkid=9767096

 

 

 

Nathan,

 

0x80244004 WU_E_PT_SOAPCLIENT_CONNECT Same as SOAPCLIENT_CONNECT_ERROR - SOAP client failed to connect to the server.

Is this pc in a corporate network ? or a home network ? or a stand alone pc ?
 IF a corporate network, make sure to get your network admin to help.

This error is supposed to be in SUS setups.
`~`

 

A Rootkit is difficult to remove, (it may morph and change identity on your OS) and many IT professionals recommend a reinstall of the OS to ensure the rootkit is removed. You can try some steps that may remove from your computer and then make a decision as to whether you need to reinstall.

If you back up your files at this time, remember you might be also backing up the rootkit so plan accordingly.

 

Your safest option is to seek assistance from MS Support and I recommend you let them advise you in this matter:

Select “I think my computer is infected”. From there, select the email or phone option. You can also use

<<https://consumersecuritysupport.microsoft.com/?scrx=1>>

  <<http://www.microsoft.com/security/scanner/en-us/default.aspx>>

1. Open IE 32-bit (only) to https://consumersecuritysupport.microsoft.com/

2. Click on I think my computer is infected

3. On the resulting page, click on Run the Microsoft Safety Scanner

4. Select appropriate bit-service

Download now - 32 bit

Download now - 64 bit

then click on CONTINUE

If you are in North America, you can call MS Support at 866-727-2338 for help with virus and spyware infections.

For international information see your <<local subsidiary support site>>.

 

OR

 

Go to Hitman Pro:

<<http://www.surfright.nl/en/hitmanpro>> This is a 30 day trial version of a pay product; if the program works and you like the program and decide to purchase it, that is your option.

 

and/or

 

Try TDSS Killer: <<http://support.kaspersky.com/faq/?qid=208283363>> TDSS Killer is probably a "weapon of choice" against Rootkit and many users report success using this program.

 

If the above steps are not successful, you could also seek assistance at Virtual Doctor Forums - they are quite good at malware removal: <<http://discussions.virtualdr.com/forumdisplay.php?71-Intensive-Care-Unit>>

 

<<http://voices.washingtonpost.com/securityfix/2009/09/what_to_do_when_rogue_anti-vir.html#more>>

 

<<http://ask-leo.com/why_dont_antimalware_tools_work_better.html>>

 

Good luck...

`~`

 

 

 

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Thanks, I tried it and while it said it fixed an issue with Windows Update, I'm still encountering the same error.

Well, I did another full scan with Malwarebytes, and there were no viruses or rootkits this time. I will try some of your steps when I have time later this evening. Thanks!

Hi,

 

Set the computer to clean boot state to check for software conflicts.

http://support.microsoft.com/kb/310353

NOTE: After using the clean boot to resolve your problem, you may follow the ‘Steps to configure Windows to use a Normal startup state’ to configure Windows XP to start normally.

 

Disable all security software temporarily, if they are turned ON.

 

Also, try the steps suggested in the following article:

http://support.microsoft.com/kb/958053/en-us

 

Hope the information helps. Keep us updated on the status of the issue.

Ok, so I did a clean boot successfully with no issues, but the problem still occurs. I then registered all of the DLL files on the other page you linked to, yet the problem still occurs. I ran the Fix It program again, and again it stated there were problems with Windows Update and that they were fixed, but still the issue occurs. HOWEVER, I disabled Microsoft Update, and ran Windows Update without any problems. I believe I've downloaded every single critical and optional update for Windows XP (through SP3 which is what I needed to get Zune). I then went and downloaded the most recent version of the Zune Launcher which allowed me to finally sync my Windows Phone to this computer (which in turn allowed me to finally copy over the mp3s on the computer I wanted to have on my phone to listen to), so I've managed to download the software I originally needed, while the issue still occurs with Microsoft Update.