Hi Rae,
Thank you for choosing Windows and thanks for providing us an opportunity to assist you.
As per the description provided, it looks like you are having issues with a startup message.
Method 1: Place the computer in clean boot and check.
To help troubleshoot error messages and other issues, you can start Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.
How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8
Note: Follow step 3 to reset the computer to start as usual after the clean boot process.
Method 2: Run the Microsoft Safety Scanner in full scan mode, and remove all the threats that get detected by it and see if the issue persists.
Microsoft Safety Scanner
Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.
The Microsoft Safety Scanner is not a replacement for using an antivirus software program that provides ongoing protection.
Reply to us if you face any issues with a startup message or any other Windows Issue, and I would be glad to assist you.
Have a nice day!
Hope this information helps.
