Error: "connection failed with error 651" while trying to connect to internet on Windows 10

Hi John,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in accessing internet connection on your device. Do not worry we will help you with this issue.

Do provide us additional information to assist you better:

1. What is the make and model of your device?
2. Are you using wired/ wireless internet connection on your device?
3. How exactly have you installed Windows 10 on your device?

If you’ve a problem establishing Internet connection or if you’re not able to connect to the Internet using the existing connection, then the troubleshooter will diagnose and repair the problem. Try the below troubleshooting steps and check if it helps.

Step 1: Use Internet Connection Troubleshooter when the connection drops.

Internet Connection Troubleshooter find and fix the problems with connecting to the internet or to websites.

1. Click on Start; in the start search type Troubleshooter and hit Enter.
2. In the left pane, click on View all.
3. Click on Internet Connection Troubleshooter.
4. Click on Advanced, check mark Apply repairs automatically, and then click on Run as Administrator.
5. Follow the onscreen instructions.

Step 2: Run Network Adapter troubleshooter

Network Adapter troubleshooter find and fix the problems with wireless and other Network Adapter.

1. Click on Start; in the start search type Troubleshooter and hit Enter.
2. In the left pane, click on View all.
3. Click on Network Adapter Troubleshooter.
4. Click on Advanced, check mark Apply repairs automatically, and then click on Run as Administrator.
5. Follow the onscreen instructions.

Step 3: Check the IP address when the internet connection exists and when it drops.

1. Click on Start; and then All programs.
2. Click on Accessories.
3. Right click on command prompt and “Run as administrator”
4. Hit Enter after typing the following command
5. Ipconfig /all
6. Execute the same steps when the connection drops.

Hope it helps. Get back to us with an updated status of this issue for further assistance.

Thanks for the reply

Have tried all the above to no avail!!

I have discovered that the Network adapter did not migrate. So still no internet connection.

Hi John,

Thank you for responding. Try the below troubleshooting steps and check if it helps.

Step 1: Check the following services are enabled. 

1. Press Windows Key + R on the keyboard and type services.msc, Services window gets opened.
2. Check if these services are enabled: 
   - TCP/IP NetBIOS Helper service 
   - Wireless lan 
   - DHCP 
   - DNS Client 
   - Function Discovery Resource Publication 
   - SSDP Discovery - UPnP Device Host 

    3.  To start the service and set it to automatic, follow these steps: 

• Right-click each of the services listed above and click on Properties. 

• Click the General tab, and then, next to Startup type, select Automatic. 

• Click Apply, and then click Start. 

Restart the computer and check if the issue persists.

Step 2: I suggest you to check if Network Adapter is enabled in Device Manager.

1. Press Windows + X keys from the keyboard, click on Device Manager.
2. Expand Network Adapter.
3. Right click on adapter driver, click on Properties.
4. Click on Driver tab and Enable the driver.

Step 3: Run Network Adapter troubleshooter

Network Adapter troubleshooter find and fix the problems with wireless and other Network Adapter.

1. Click on Start; in the start search type Troubleshooter and hit Enter.
2. In the left pane, click on View all.
3. Click on Network Adapter Troubleshooter.
4. Select Advance and click on Run as Administrator.
5. Click Next and follow the on-screen instructions to complete the troubleshooting process.

Hope it helps. Try the troubleshooting steps and get back to us with an updated status of this issue for further assistance.