error code 12029

when down loading a update I get the error 12029 cannot connect. I am able to access the internet with out any problems. this only happens when trying to download an update to fix-it utilies program.

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Answer

Sharief K

Hi Monty,

1. What is the KB number of the update?

2. Is the issue confined to a specific update?

3. Were there any recent changes made on the computer prior to the issue?

Let’s follow these methods and check if it helps.

Method 1: Fix the problem with Microsoft Windows Update that is not working

http://support.microsoft.com/mats/windows_update/

Method 2: Temporary connection-related errors may occur when you use Windows Update or Microsoft Update

http://support.microsoft.com/kb/836941

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Note: Make sure you enable the antivirus software, other security programs and firewall after the test.

Method 3: How to troubleshoot problems connecting to Windows Update or to Microsoft Update.

http://support.microsoft.com/kb/818018

For more information on troubleshoot installing Windows updates, refer to the article.

http://support.microsoft.com/kb/906602

Please post back with the results and we will be happy to assist you further.

K.Z. Sharief Khan
Ex-Microsoft Forum Moderator