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error code 1002 application hang windows 8.1

Hi, I have a lenovo laptop with AMD E1-1500 APU with radeon hd graphics 1.48 GHz. 4Gb ram 64 bit running windows 8.1.  Drivers and windows claims to be up to date.  

I try to log onto Path of Exile or Starcraft 2 and it goes back to the login screen. I think timed out due to these errors. error 1002 is the most common, I'm listing a few other codes in case they are related. 2486, 5973, 1008, 1000, 8193, 5007, 5005 these are only from windows application logs;  several error codes for  system has 7023, 7011, 7032, 7031, 7000 I am starting with error 1002 to start. What is my next step?

Log Name:      Application

Source:        Application Hang
Date:          11/21/2018 2:15:14 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      idea-PC
Description:
The program LiveComm.exe version 17.5.9600.22013 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: d38
 Start Time: 01d481cdbcb1fca7
 Termination Time: 4294967295
 Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.22013_x64__8wekyb3d8bbwe\LiveComm.exe
 Report Id: b6bd5c51-edc1-11e8-be8e-208984367cda
 Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.22013_x64__8wekyb3d8bbwe
 Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Event Xml:
 
   
   
   
   
   
   
   
   
   
   
 
 
    LiveComm.exe
    17.5.9600.22013
    d38
    01d481cdbcb1fca7
    4294967295
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.22013_x64__8wekyb3d8bbwe\LiveComm.exe
    b6bd5c51-edc1-11e8-be8e-208984367cda
    microsoft.windowscommunicationsapps_17.5.9600.22013_x64__8wekyb3d8bbwe
    ppleae38af2e007f4358a809ac99a64a67c1
   
 

Read the System requirements for each of them.

https://www.microsoft.com/en-us/p/path-of-exile/bwc95bzpfbs7?activetab=pivot:regionofsystemrequirementstab

Minimum
Your device must meet all minimum requirements to open this product
OS Xbox One
Architecture x64

Recommended
Your device should meet these requirements for the best experience
OS Xbox One
Architecture x64

And there are all different version of the second one:

https://www.microsoft.com/en-us/p/starcraft-2-terran-units/9nblggh0jb0f?activetab=pivot:regionofsystemrequirementstab

System Requirements
Minimum
Your device must meet all minimum requirements to open this product
OS Windows 8 Mobile
Architecture x86, x64, ARM
Recommended
Your device should meet these requirements for the best experience
OS Windows 8 Mobile
Architecture x86, x64, ARM
___________________________________________________

Bill Smithers - Microsoft MVP July 2013 - Dec 2020

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Hi, I have a lenovo laptop with AMD E1-1500 APU with radeon hd graphics 1.48 GHz. 4Gb ram 64 bit running windows 8.1.  Drivers and windows claims to be up to date.  

I try to log onto Path of Exile or Starcraft 2 and it goes back to the login screen. I think timed out due to these errors. error 1002 is the most common, I'm listing a few other codes in case they are related. 2486, 5973, 1008, 1000, 8193, 5007, 5005 these are only from windows application logs;  several error codes for  system has 7023, 7011, 7032, 7031, 7000 I am starting with error 1002 to start. What is my next step?

Log Name:      Application

Source:        Application Hang
Date:          11/21/2018 2:15:14 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      idea-PC
Description:
The program LiveComm.exe version 17.5.9600.22013 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: d38
 Start Time: 01d481cdbcb1fca7
 Termination Time: 4294967295
 Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.22013_x64__8wekyb3d8bbwe\LiveComm.exe
 Report Id: b6bd5c51-edc1-11e8-be8e-208984367cda
 Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.22013_x64__8wekyb3d8bbwe
 Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Event Xml:
 
   
   
   
   
   
   
   
   
   
   
 
 
    LiveComm.exe
    17.5.9600.22013
    d38
    01d481cdbcb1fca7
    4294967295
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.22013_x64__8wekyb3d8bbwe\LiveComm.exe
    b6bd5c51-edc1-11e8-be8e-208984367cda
    microsoft.windowscommunicationsapps_17.5.9600.22013_x64__8wekyb3d8bbwe
    ppleae38af2e007f4358a809ac99a64a67c1
   
 

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Starting programs on my laptop often displays “not responding” messages.  I also have issues when starting prgrams like Open Office, resurce monitor and Chrome.   SFC.EXE with an /extention was used a few weeks ago along  Thanks for responding so early.   I was born on June 28, 1956.     The link you have takes me to xbox requirements. My laptop does cover the *minimum requirements for Path of Exile for windows. The weakest link in my computer is the video card. I run the game at the lowest resolution.   I get the login screen - pick my avatar - and launch the game. Sometimes it starts the game, sometimes I have to log in again. I have been booted back to login screen every try a few days ago. It fails occasionally when I travel the worm holes. I have used the internet today but not either of the 2 games but for email. The computer has not logged any serious errors yet today.    
Ok, I tend to procrastinate. The error code popped up a couple times since then.   This may be a problem from a year ago. This is a used laptop and it was wiped before I got it. These "no response" messages started popping up. I have made downloads but never kept a list of them. Then the biggest problem was how long the hard drive took before it was usable after booting up. It is fixed as far as I can tell, the same issue could be affecting this. Resource monitor shows little resources being used while it's "not responding". The fix was major - I did a refresh but it took my system back to windows 8. Took several tries and updates before updating to 8.1. I then reinstalled my programs (being more careful). Now I decided my next step is to tackle these errors.  
Thank you   George.

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Last updated October 10, 2024 Views 649 Applies to: