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Error Code 1-8 in Windows Mixed Reality (WMR) on HP Reverb G2 VR Headset

Greetings,

I use VR quite often and bought a Reverb G2 about a year ago. Though in December of last year, it burned out and I was sent a replacement strangely passed off as my original headset (the serial numbers differed). Regardless, it mostly has worked, though I've had many scares that required numerous wire pluggings or pc reboots but it never directly died. A little over 24 hours ago I had to do some plugging again but I was able to play VR for many hours. Though during it I experienced a consistent tracking loss that rocked my viewpoint. But tracking loss is unfortunately common even in my well-lit room.

My headset is throwing an error code 1-8. I have never experienced this specific error before and I hadn't even turned off my computer since the last play session where it worked. Nothing was installed or changed as far as I'm aware. The HP logo on the headset lights up, windows detects it as an inactive display, but it won't turn on.

Re-plug every cable end in every possible order (multiple times)

Restarted the PC twice

Turned Nvidia DSR off

Installed the most recent windows update (KB5028254)

Tried my spare cable (both are V2 cables)

Turned monitor to 50 Hz and back to 60 Hz

Turned VR set to 60 Hz (was previously 90 Hz)

Unplug both main monitor and VR headset so that nothing is loaded on the GPU

Reinstall Nvidia drivers

Reinstall Mixed Reality

Change Display Ports

Very specifically plugging in VR headset first into port I've had it in before my main monitor

Uninstalling absolutely everything related to WMR and doing a full system shutdown before reinstall

Plugging the DP repeater into the motherboard throws a 1-4 error instead

Tried booting the headset with the main monitor unplugged

CPU: AMD Ryzen 7 5800X 3.8 GHz 8-Core Processor

Motherboard: MSI MAG B550 TOMAHAWK ATX AM4 Motherboard

RAM: Corsair Vengeance LPX 64 GB (2 x 32 GB) DDR4-3600 CL18 Memory

GPU: EVGA FTW3 ULTRA GAMING GeForce RTX 3090 Ti 24 GB Video Card (Headset plugged in via Cable Matters Displayport Repeater)

PSU: Corsair RM1000e (2023) 1000 W 80+ Gold Certified Fully Modular ATX Power Supply
OS: Windows 11

I run only one main monitor at native 1920x1080p at 60 Hz

It boggles my brain what could have possibly caused it. I really want to believe that it's a software issue, but at this point I haven't the slightest clue.

Dear Brown Fox Warrior

Welcome to Microsoft Community.

I understand that your current head-mounted VR device is not turning on and is reporting error 1-8.

Error code 1-8 means that Windows Mixed Reality can see the head-mounted display device monitor but is having problems getting any display mode from the graphics card. The recommendation for this error in the official Microsoft article is to remove the other monitor as well as update the driver. You can refer to that article for more details: Error codes - Enthusiast Guide | Microsoft Learn

  • Does it work properly when you connect the device to other computers?

  • Does your device require a special driver? Or is it a plug-and-play device (can be used without a special driver installation)? If it requires a special driver, uninstall and reinstall the driver.

  • Uninstall the graphics card driver in Device Manager and reboot to see how the problem behaves.

  • Try to repair the system 

  1. Search for CMD, find Command Prompt, select Run in administrator mode. 

  2. Enter the following commands one by one, be sure to execute the next command after the previous one is completed 

    DISM /Online /Cleanup-Image /ScanHealth 
    DISM /Online /Cleanup-Image /CheckHealth 
    DISM /Online /Cleanup-Image /RestoreHealth 
    SFC /Scannow 

If the above solutions are still ineffective, since you have already tried a lot of troubleshooting solutions, including system updates, driver updates, reinstalling programs, changing ports, etc., these troubleshooting solutions have basically summed up the troubleshooting solutions we can do for you. We therefore suspect that the problem may be related to your device.

Since your VR device is HP-branded, I don't have a full understanding of the specific setup instructions for that head-mounted display. You can click on the link and post in the HP Gaming Accessories community. There are more professional support staff and users of this device here that may be able to better help you.

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

Thanks for your patience and understanding!

 

 

Best Regards,

 

LucyW-MSFT | Microsoft Community Support Specialist

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Check the amount of displays connected. For me with an nvidia rtx 3070 it seems the maximum number of connected displays i 4. I have 4 displays and I need to disable one to get the G2 past the 1-8 error

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i had this same problem. here's what i did that seems to have fixed it (idk which ended up being the solution)

1. lowered my monitors refresh rate and resolution in windows settings ( both reset to something else after the headset started working again so idk if it matters)
2. turned off HDR in windows settings
3. unplugged both the type c and display-port, then plugged in the type c then the display-port in that order (this step only worked after step one and two)

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Check the amount of displays connected. For me with an nvidia rtx 3070 it seems the maximum number of connected displays i 4. I have 4 displays and I need to disable one to get the G2 past the 1-8 error

Thank you this fixed it instantly for me :D HP G2 v2 with Nvidia 3090Ti (5 inputs but only 4 can be used at once LOL)

100% GOAT

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Last updated January 25, 2025 Views 1,378 Applies to: