Error code: 0xc0000098

Hi Jen

Do you have any idea which version of Windows 10 is installed?

Try resetting your BIOS defaults:

https://www.groovypost.com/howto/reset-pc-bios-...

If that does not work and you have a desktop computer...

Power down
Unplug it
Open the system unit

Remove the CMOS CR-2032 chip
Plug it in, start the machine, wait 10 seconds

Power down, unplug it, reinstall the CMOS CR-2032 chip
Plug it in again, power up

I would also go to a working computer, download, make a bootable copy for an older version of Windows 10, try installing that to see if that works.

Download Windows 10 1803 from the following link:
https://tb.rg-adguard.net/index.php?sid=74a7cf5...

Choose the following:

- Windows Final
- Windows 10, version 1803
- Windows 10 Pro + Home
- English
- x64 (64 bit) x32 (32 bit)

Step 2: create a bootable copy
https://answers.microsoft.com/en-us/windows/wik...

Step 3: How to: Perform a clean install of Windows 10
http://answers.microsoft.com/en-us/insider/wiki...


Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hi Jen. I'm Greg, an installation specialist, 9 year Windows MVP and Independent Advisor, here to help you.


Did you use fresh media by creating the latest bootable media from the Media Creation Tool here: http://windows.microsoft.com/en-us/windows-10/m....

Did you then boot the media and properly delete all partitions down to Unallocated Space, or else it's not a clean install.

Follow the illustrated steps here for doing the best possible Clean Install which should get you past all difficulties as it has hundreds of thousands of others who have followed the steps in this link and never come back to report another problem: http://answers.microsoft.com/en-us/windows/wiki...

If you want to try to repair what you have:

1) Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

2) Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

3) Update your drivers from the PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

4) There is also an automated Fresh Start that reinstalls Windows while shedding factory bloatware that can cause issues and affect performance, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

______________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Hello,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

Please refer following fix:

https://www.kapilarya.com/fix-the-boot-configur...

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.