Error Code 0x8024a11a

I get this error when my Win 10 laptop will not restart after a Win update. Help!

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I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

There is a new guided walk-through from Microsoft for repairing Windows Update that leads up to resetting components if necessary: https://support.microsoft.com/en-us/help/10164/...

But if this is for a version Update, What I would do if you haven't yet is manually install Fall Creator Version 1709 by installing Media Creation Tool and choosing to Upgrade Now. http://windows.microsoft.com/en-us/windows-10/m....

This the most stable method to upgrade to the new version (which you need anyway) and will bring you fully up to date with reinstalled Windows that often will solve any other problems you have.

You can use the same tool to download the ISO or create bootable media so you only need to do it once, and have the bootable media for repairs or possible Clean Install.

If there are any hurdles during the Upgrade see these steps to optimize the install as this is evidence it's corrupted: http://answers.microsoft.com/en-us/windows/wiki...

But remember that a factory or Upgrade install are inferior installs that most enthusiasts would never run in the first place because they'd expect endless issues. Most prefer to do the gold standard Clean install from this link which has had no reported issues: http://answers.microsoft.com/en-us/windows/wiki...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I'll keep working with you until this is resolved.
----------------------------------
I am a volunteer and not Microsoft.

Over 100,000 helped in forums for 10 years. I don't quit for those who are polite and cooperative.

Windows MVP 2010-20

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Hello,
Try resetting Windows updates using an automatic script. See:
http://www.yourwindowsguide.com/2015/12/windows...
Make sure you run the script as an administrator.
Sumit

Windows Insider MVP 2018-current and Moderator
Dell Inspiron 5590 - i5 10210U/12GB DDR4/ 4GB Nvidia MX230/ 512GB nvme
https://www.yourwindowsguide.com

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These five tips can help resolve some of the most common problems associated with Windows Updates in Windows 10.

1. Windows Update Troubleshooter

The first troubleshooting option you can try is Microsoft's own Windows 10 Troubleshooter for Windows Update. In the Windows 10 Creators Update, you can find it in Start > Settings > Update & security > Troubleshoot, click Windows Update then click Run the troubleshooter.

If you are running Windows 10 Anniversary Update or an earlier version of Windows, click Start, type: troubleshooting, hit Enter then launch the Windows Update troubleshooter.

You can run the troubleshooter a couple times to see if it helps.

2. Media Creation Tool or Windows 10 Setup Media

If the troubleshooter does not resolve the problem, then, the next option you can try is using the the Media Creation Tool or Windows 10 Setup install media to check for and install updates. Simply download the Windows 10 Media Creation Tool or if you have a Windows 10 ISO, double click it to mount it, then start up. Choose the Download and Install Updates (recommended). If setup successfully completes this step, close the wizard then restart your computer.


3. Deployment Image Servicing and Management

The Deployment Image Servicing and Management can be used to resolve issues with the integrity of your Windows 10 installation, this includes: corrupt or damaged system files.

Press Windows key + X

Click Command Prompt (Admin)

Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Exit the command prompt, restart your computer then try running Windows Update again.



4. Delete the Software Distribution Folder

If you have reached this far and Windows Update is still not working, then this likely calls for some advanced tinkering. Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable airplane mode from the Action Center - press Windows key + A to access it.



1. Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.

2. Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

3. Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 Catroot2.old

4. Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Typethe following commands in the Command Prompt for this. Press the ENTER key after you type each command.

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

5. Type Exit in the Command Prompt to close it and then restart the computer.

5. Perform a Repair Upgrade

If you have carried all the above but Windows 10 Update remains stubborn, then a repair upgrade is the best option. For this step, you should reconnect to the Internet. During installation, before reaching the desktop, Windows 10 will perform some post installation tasks such as downloading the latest Windows Updates.

A repair upgrade can be done by downloading the latest ISO file for Windows 10 using the Media Creation Tool.

Mount the ISO file by double clicking it, start the installation then install over your current installation on the drive. Your personal files, applications and settings will be preserved.

Bonus. Download Stubborn Cumulative Updates Using Microsoft Update Catalog.

Sometimes a stubborn cumulative update can be problem, it sits there for hours and won't budge. If none of the above helps, you can try downloading the update directly using the Microsoft Update Catalog then install it manually. Learn more about how to install Cumulative Updates manually at the following link:
Manually Install Standalone and Cumulative Updates ... - groovyPost

https://www.groovypost.com/howto/manually-insta...

If this still does not work, I recommend you try performing a repair upgrade. Learn how at the following link:
How to Perform a Repair Upgrade in Windows 10 - groovyPost

https://www.groovypost.com/howto/perform-repair...
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Thank you for the reply. I finally shut the machine down by holding down the power button. I then repressed the button, got a start, got an updating notice, the update finished, I selected OK to restart and it did. No further issues since.
Tom Drawert
San Antonio Texas

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Thank you for the reply. I finally shut the machine down by holding down the power button. I then repressed the button, got a start, got an updating notice, the update finished, I selected OK to restart and it did. No further issues since.
Tom Drawert
San Antonio Texas

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Thank you for the reply. I finally shut the machine down by holding down the power button. I then repressed the button, got a start, got an updating notice, the update finished, I selected OK to restart and it did. No further issues since.
Tom Drawert
San Antonio Texas

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Glad you got it sorted.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Great. Thank you for letting us know.
Sumit

Windows Insider MVP 2018-current and Moderator
Dell Inspiron 5590 - i5 10210U/12GB DDR4/ 4GB Nvidia MX230/ 512GB nvme
https://www.yourwindowsguide.com

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I cannot shut down my pc

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I get this error when my Win 10 laptop will not restart after a Win update. Help!

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Last updated October 20, 2020 Views 14,597 Applies to: