Error code 0x800c0005 in windows 10

Hi, I am unable to add google account to mails in windows 10. each time I try to add account I am getting this error. the error states that "We are sorry we won't able to do that.." and error code is 0x800c0005. Can anyone help with this??

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Hello,

Thank you for your interest in Windows 10.

The error code 0x800C0005 always comes together with download failure.

I would appreciate, if you can provide us the following information to help us understand the issue better?

I would suggest you to follow  the methods give below and check.

Method 1: Perform Clean Boot.

Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. Check this issue in clean boot state.

  1. Press Windows key + X key. And select Run.
  2. Type msconfig in the Run box and hit Enter.
  3. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
  4. On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
  5. On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
  6. Close Task Manager.
  7. On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

Note: After clean boot troubleshooting step, follow the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup mode.

If issue still persists try method 2.

Method 2:

Try to run a System File Checker (SFC) scan to check for any file corruption. SFC scan will scan for corrupt system files on the computer and repair them.

  1. Press Windows key + X, click Command Prompt (Admin).
  2. In the Command Prompt, type the following command, and then press ENTER:
    sfc /scannow

Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.

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I have to same problem I have tried both the clean boot and the scan, neither worked.  If it helps one drive is also not connecting.

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I do have the same issues here (Both methods tried without sucess).

I am also not able to login to my Microsoft account and I am not able to create new users.

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Same here. The Mail app wont connect to Gmail accounts (multiple) but works fine with Yahoo and Outlook accounts.

One drive also will not connect for me as another user stated. The auto reply to  safe boot and file check do no good...nor would one expect it to.

I'v tried disabling all firewalls and turning off AV and some other things, still no luck. Looking like the only option will be a clean install, guess I'll hold off on windows 10 for a while if even the built in apps will have issues that a network engineer can't fix.

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I have this issue too. Whenever I tried to connect to my emails, calendar, Cortana I got that error message. I did a clean boot and they were able to hook up to the internet. My question now is how do I solve the problem of these programs no connecting to the internet when it isn't in clean boot? I've even ran the sfc/scannow and it came up clean.

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I got this error, tried the mentioned steps and then some.

Turning off the two step verification on that gmail account fixed it for me.

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I can not even get to the logon page so this will not fix my problem. As soon as I click Google to set up my account it says the service is unavailable.

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I don't have two step verification on my account so I don't know what else it could be for me.

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This worked for me!! Credits to 

Rogerio - LunatikoX

Hello to all!

Try this...

Open 'Internet Explorer', click the 'Gear' icon, select 'Internet Options'...

Select 'Advanced' tab...

Take the scrollbar to bottom...

Mark these options:

"Use SSL 2.0"

"Use SSL 3.0"

"Use TSL 1.0"

"Use TSL 1.1"

"Use TSL 1.2"

Click 'Ok' button...

Try again, the "Something went wrong" error should be gone...

Worked for me...

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Thank you!

Worked also for me!

Great!!!

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Last updated July 12, 2023 Views 10,868 Applies to: