Error Code: 0X80072EFF

error message 0x80072eff
 

Question Info


Last updated May 6, 2019 Views 3,173 Applies to:

You don't give us much to work with!

   • Which version of the Windows operating system am I running?
      http://windows.microsoft.com/en-us/windows7/help/which-version-of-the-windows-operating-system-am-i-running

   • Is my PC running the 32-bit or 64-bit version of Windows?
      http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2; Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum or newsgroup. Please do so in your next reply.

What anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)?

~~~~~~~~~~~~~~~~~~~~~~~

You may encounter temporary connection-related errors [e.g., 0x80072EFF] when you use Windows Update or Microsoft Update to install updates
http://support.microsoft.com/kb/836941

How do I reset Windows Update components?
[Ignore the APPLIES TO section if Win7; Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It in DEFAULT and AGGRESSIVE modes, then reboot]
http://support.microsoft.com/kb/971058


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Ian Tanpiuco

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If you've got a rootkit infection, chances are there's a lot more wrong with your computer.
~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I got an email from support, and it worked right away. Here it is.

We will address some of the more common causes of this issue. It is important that we attempt to connect to the Windows Update web site after each step to confirm whether the resolution has worked. This will prevent us from having to proceed with additional troubleshooting steps and provide us with valuable feedback to further develop our support resolutions for you and our future customers. Your assistance is greatly appreciated.

Step: Remove Trojan or viruses

=====================================

1. Download the file TDSSKiller.zip from the following link and save it on the Desktop.

http://support.kaspersky.com/downloads/utils/tdsskiller.zip

2. Double click TDSSKiller.zip to unzip the file.

3. Double click TDSSKiller.exe to scan the system.

3. Wait for the scan and disinfection process to complete.

Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

After cleaning the virus let’s restart computer and run Windows Update to see if the issue has been resolved.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I got an email from support, and it worked right away...

QED: How did your computer get infected in the first place and what other infections may still be present on your computer?


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.