Protect Yourself From Tech Support Scams
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March 13, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and
that the phone number is an
official Microsoft global customer service number.
Okay so I was wondering if anyone knew the solution to fixing this issue with the error 0x80004002 I've tried looking it up and followed many steps to what some say may fix the issue but without prevail it seems this has started to happen after an update
happened which I believe was an update that had something to do with intel and crashing certain files etc.. Forgot to mention the update that I'm speaking of is the windows updates.
Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive.
Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + A.
Open Start, type: CMD
Right click CMD
Click Run as administrator
Type each of the following then hit Enter
taskkill /f /fi "SERVICES eq wuauserv" (do this multiple times)
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
rmdir C:\Windows\SoftwareDistribution\DataStore
rmdir C:\Windows\SoftwareDistribution\Download
When complete, hit Enter, then restart, then try updating again.
If that does not work...
Open Start, type: CMD
Right click CMD
Click Run as administrator
Type each of the following then hit Enter
Net Stop bits
Net Stop wuauserv
Net Stop appidsvc
Net Stop cryptsvc
Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
Ren %systemroot%\system32\catroot2 catroot2.bak
Net Start bits
Net Start wuauserv
Net Start appidsvc
Net Start cryptsvc
After running these commands, check if your issue is fixed.
Try this additional tips to see if they work:
Troubleshoot Windows Update Problems in Windows 10 Using These Five Tips
