error 8007003 on an update__

my system is telling me this is a required update for microsoft office suite 2007 sp2. other office packs have been udated no problem. im running windows 7 and need a solution for this error. my lptop came with win 7 pre instaled. is it because ive recently downloaded firefox?
 

Question Info


Last updated August 18, 2019 Views 22,384 Applies to:
Answer
Answer
Windows Update error 80070003
http://windows.microsoft.com/en-US/windows7/Windows-Update-error-80070003

Windows Update error 80070003

 

If you receive Windows Update error 80070003 while checking for updates, you need to remove the temporary files that Windows uses to identify updates for your computer. To remove the temporary files, stop the Windows Update service, delete the temporary update files, restart the Windows Update service, and then try to check for Windows updates again.

Windows provides a built-in troubleshooter that can automatically find and fix some common problems with Windows Update.

  • Open the Windows Update troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under System and Security, click Fix problems with Windows Update.

If the Windows Update troubleshooter didn't help, try the following steps.

 

To stop the Windows Update service

You must be logged on as an administrator to perform these steps.

  1. Open Administrative Tools by clicking the Start button , and then clicking Control Panel. In the search box, type administrative tools, and then click Administrative Tools.

  2. Double-click Services.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  3. Click the Name column heading to sort the names in reverse order. Find the Windows Update service, right-click it, and then click Stop.

To delete temporary update files
  1. Open Computer by clicking the Start button , and then clicking Computer.

  2. Double-click the local hard disk where Windows is installed (typically, drive C).

  3. Double-click the Windows folder, and then double-click the SoftwareDistribution folder.

  4. Double-click the DataStore folder to open it, and then delete all files in the folder.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  5. Click the Back button. In the SoftwareDistribution folder, double-click the Download folder to open it, delete all files in the folder, and then close the window.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

To restart the Windows Update service

You must be logged on as an administrator to perform these steps.

  1. Open Administrative Tools by clicking the Start button , and then clicking Control Panel. In the search box, type administrative tools, and then click Administrative Tools.

  2. Double-click Services.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  3. Click the Name column heading to sort the names in reverse order. Find the Windows Update service, right-click it, and then click Start.

  4. Close the Services window and the Administrative Tools window.

If the problem persists after you have followed the steps above, go to the Microsoft Update Solution Center website to request support by e‑mail.

Deleting temporary update files will help solve the problem, but it will also delete the history in Windows Update. You can still see which updates are installed on your computer by going to Installed Updates.

To see which updates are installed on your computer
  • Open Installed Updates by clicking the Start button , clicking Control Panel, clicking Programs, and then, under Programs and Features, clicking View installed updates.


TaurArian [MVP] 2005-2010 - Update Services
No warranties or guarantees.
MVP 1st July 2005- 30th June 2016
WIMVP 1st July 2016- 30th June 2017

4 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.