Error 8007000D on Update KB938371

Hi,

I am having trouble updating KB938371 on a 32-bit Toshiba U300 laptop.

Whenever I try to run it, both manually or by update, it fails with error 8007000D.

I have also tried to install Vista SP1, but get the same error.

I have installed the update readiness tool.

The following errors are reported in the CBS log:


=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22202
Package Version 6.0
2009-09-26 23:26

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist
(f) CBS Registry Error 0x8007000D Package_for_KB932406~31bf3856ad364e35~x86~~6.0.1.0  Enumerating child package failed, index: 0
(f) CBS Registry Error 0x8007000D Package_14_for_KB932406~31bf3856ad364e35~x86~~6.0.1.0  Enumerating child package failed, index: 1
(f) CBS Registry Error 0x8007000D Package_for_KB942763~31bf3856ad364e35~x86~~6.0.1.1  Enumerating child package failed, index: 2
(f) CBS Registry Error 0x8007000D Package_37_for_KB942763~31bf3856ad364e35~x86~~6.0.1.1  Enumerating child package failed, index: 3

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1346
 Found 4 errors
  CBS Registry Error Total count: 4


=================================

I have tried to install the to KB's mentioned, but the installs fail stating that the updates are not relavent.

I would very much appreciate your help.

Many thanks and regards,
                            Andy

Answer
Answer

Hello Andy_DJ,
 
Welcome to Microsoft Answers Forum!
 
You can try to rename the Software Distrubution folder.
 

How to rename the SoftwareDistribution folder in Vista -

1. Stop the Windows Update service (make sure you are logged on as an Administrator)

 

Start button || Control Panel ||System and Maintenance ||Administrative Tools

Double-click Services

(Provide the Administrator password or confirmation if prompted to do so.)

Right-click the Windows Update service and click Stop.

 

2. Click Start, type %windir% in the Start Search box, and then press ENTER.

 

Locate and rename the SoftwareDistribution folder.

 

3. Start the Windows Update service

 

Start button || Control Panel ||System and Maintenance ||Administrative Tools

Double-click Services

(Provide the Administrator password or confirmation if prompted to do so.)

Right-click the Windows Update service and click Start.

 

This procedure will erase your history on the Windows Update Site. Not important.

 

Reboot - without rebooting, the new folder cannot be successfully created.

 

You can check which updates are installed on your computer  by –

Start button ||  Control Panel || Programs

Under Programs and Features - click View installed updates

 

You can also try to disable the Antivirus program on the computer and then try to install it.

 

Thanks,

Irfan H, Microsoft Answers Support Engineer. Visit our Microsoft Answers Feedback Forum and let us know what you think.

 

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Question Info


Last updated September 25, 2020 Views 36,640 Applies to: