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Error 1607 : Unable to install InstallShield Scripting Runtime

Hey there, I'm having the above mentioned error while installing Oracle 10g Express Edition Database software on my Lenovo laptop. Windows 8.1. Anybody can help please..?

Hi Archan,

 

What are the troubleshooting you have tried to fix the issue?

 

Oracle 10g Express Edition Database is a compatible application to install on Windows 8.1. This error message occurs due to the following reasons:
- You run the Setup program from a virtual drive created through the subst command.
- The driver IDriver.exe is not registered correctly.
- The installer Msiexec.exe is not registered correctly.
- The user account does not have permission to access the C:\Windows\Installer folder.
- An older version of the Windows Installer engine was installed from a network drive that is no longer available.
- The user account does not have permission to install software on the computer.
- Another instance of Msiexec.exe is running.
- Another Windows Installer-based Setup program is running.


I would suggest you to rename the Install Script folder on the computer. You can follow the methods accordingly:
Method 1: Rename the InstallShield folder.
a) In File Explorer , open the following folder:
DRIVE \Program Files\Common Files\
b) Right-click the Installshield folder, and then click Rename.
c) Type InstallShield1, and then press ENTER.
d) Try to install the application.

If the problem continues to occur, go to Method 2.
Method 2: Locate and then close the files
To resolve this problem, locate, and then close the Idriver.exe and Msiexec.exe files. To do this, follow these steps:
a) Open the Task Manager. Type task manager on the start screen and click on Task Manager.
b) On the Processes tab, locate idriver.exe and msiexec.exe.
c) Select each instance of both processes, and then click End Process.
d) Click End Process on each Windows Task Manager window that opens.
e) Close the Task Manager.
 
Method 3:
I would suggest you to install the game in clean boot state and check if any other services or programs are leading to this issue.
Please follow the link below to boot the computer into clean boot state:
“How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8”
Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.+
 

Hope this information helps you. Please do let us know if you need any assistance with Windows, we’ll be glad to assist you.

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Dear Ganesh Achar B,
I tried Method 1 as suggested by you but to no gain. Surprisingly, I do not have any such processes called idriver.exe, & msiexec.exe, running under the processes tab of Task Manager, as suggested by you in Mehod 2. I've not yet tried Method 3, as it is not clear as of now, whether Method 2 should have any positive outcome on my PC, as the said processes do not exist. Please HELP.. 

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Dear Ganesh Achar B,
As suggested by you, I even tried the third method to install the said program, but still I continue to get the same error message. Please help..

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Hi Archan,

Refer to AlanHT's post replied on July 12, 2012 from the following link and check.

http://answers.microsoft.com/en-us/windows/forum/windows_other-gaming/1607-unable-to-installshield-scripting-runtime/0e1bc901-254d-43d2-9881-8159636c4e91

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Hi AJ,

I had the same problem and I fixed it by using the built in Administrator account. An account belonging to the Administrators group would not work it had to be the build in account.

Hope this helps

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Last updated March 14, 2025 Views 19,709 Applies to: