Host and OS
OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-EVB
System Manufacturer Dell Inc.
System Model XPS 8700
System Type x64-based PC
System SKU 0x05B7
Processor Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. A14, 5/31/2019
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0KWVT8
BaseBoard Version A03
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.1533"
User Name DESKTOP-EVB\eric
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 10.1 GB
Total Virtual Memory 31.9 GB
Available Virtual Memory 24.0 GB
Page File Space 16.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, Disabled by policy, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Problem Description
Until yesterday the Epson R3000 printer, connected via USB to my workstation, was working fine. The last time I used the printer was 06/28/2021. I know this since I print printer calibration charts on a weekly basis.
Starting yesterday, when I printed the test chart:
the print job went to the print queue,
the job was sent to the printer
the printer status light blinked, the printer whirred but nothing was printed.
Diagnostics Undertaken
From the print queue, I accessed the Printer Preferences and using the Epson Stylus R3000 dialog, I confirmed that the computer could communicate with the printer by initiating a nozzle check. Which completed as expected.
To verify that the printer was functioning correctly, I connected to Windows 10 laptop and was able to printer photographs without any issues. I was able to access the Epson specific printer preferences, Media, paper settings, etc.
Knowing that the printer was functioning correctly on the laptop, I went back to the workstation and removed the printer and uninstalled all of the related Epson programs via the Apps section of the Setting application.
I then downloaded the latest Drivers and Utilities from Epson (https://ftp.epson.com/drivers/epson14023.exe). On the surface, everything seems to work, but the driver installed is the generic Epson ESC/P-R V4 Class Driver and not the R3000 specific driver.
After some research led me to look into the file C:\Windows\INF\setupapi.dev.log where I found the following:
I known there is a great deal of text that follows, but I want to show the chain of event the lead up to the error. To find the error you can search for:
Error 1459: This operation requires an interactive window station.
To further diagnose the problem, I followed the recommendations from this post.
Specifically,
I disabled the Windows Firewall
Configured for a Clean Boot, per the post, and rebooted.
Ran the sfc /scannow scan which reported no errors.
At the moment, I've exhausted what I can do short of reinstalling Windows. Not ready to go there yet.
Relevant content from C:\Windows\INF\setupapi.dev.log
>>> Section start 2021/07/09 16:49:03.752
cmd: C:\Users\eric\AppData\Local\Temp\WZSE9.TMP\Common\Printer\WINX64\Setup\Setup64.exe /Q:"Deviceop.exe" /P /NODISP /LID:0x0009
ndv: INF path: C:\WINDOWS\System32\DriverStore\FileRepository\e_gf1gha.inf_amd64_c43ad4e06d3bf14f\E_GF1GHA.INF
ndv: Install flags: 0x00000001
ndv: {Update Device Driver - USBPRINT\EPSONEPSON_STYLUS_PHOTO_R3000\6&24EF6504&15&USB001}
ndv: Search options: 0x00000080
ndv: Searching single INF 'C:\WINDOWS\System32\DriverStore\FileRepository\e_gf1gha.inf_amd64_c43ad4e06d3bf14f\E_GF1GHA.INF'
dvi: {Build Driver List} 16:49:03.798
dvi: Searching for hardware ID(s):
dvi: usbprint\epsonepson_stylus_phe434
dvi: epsonepson_stylus_phe434
dvi: Searching for compatible ID(s):
dvi: usbprint\1284_cid_epsonrgb
dvi: 1284_cid_epsonrgb
dvi: cid_ms_genericprint
dvi: Created Driver Node:
dvi: HardwareID - USBPRINT\EPSONEpson_Stylus_PhE434
dvi: InfName - c:\windows\system32\driverstore\filerepository\e_gf1gha.inf_amd64_c43ad4e06d3bf14f\e_gf1gha.inf
dvi: DevDesc - Epson Stylus Photo R3000
dvi: Section - EPNDRV.NT
dvi: Rank - 0x00ff0000
dvi: Signer Score - WHQL
dvi: DrvDate - 12/18/2012
dvi: Version - 6.75.0.0
dvi: {Build Driver List - exit(0x00000000)} 16:49:03.893
dvi: {DIF_SELECTBESTCOMPATDRV} 16:49:03.898
dvi: Using exported function 'ClassInstall32' in module 'C:\WINDOWS\system32\ntprint.dll'.
dvi: Class installer == ntprint.dll,ClassInstall32
dvi: Class installer: Enter 16:49:03.916
dvi: Class installer: Exit
dvi: Default installer: Enter 16:49:03.927
dvi: {Select Best Driver}
dvi: Class GUID of device remains: {4d36e979-e325-11ce-bfc1-08002be10318}.
dvi: Selected Driver:
dvi: Description - Epson Stylus Photo R3000
dvi: InfFile - c:\windows\system32\driverstore\filerepository\e_gf1gha.inf_amd64_c43ad4e06d3bf14f\e_gf1gha.inf
dvi: Section - EPNDRV
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 16:49:03.977
ndv: Force Installing Driver:
ndv: Inf Name - oem32.inf
ndv: Driver Date - 12/18/2012
ndv: Driver Version - 6.75.0.0
ndv: Driver package 'C:\WINDOWS\System32\DriverStore\FileRepository\e_gf1gha.inf_amd64_c43ad4e06d3bf14f\e_gf1gha.inf' is already imported.
sto: {Setup Import Driver Package: C:\WINDOWS\INF\oem32.inf} 16:49:04.019
sto: Driver package already imported as 'oem32.inf'.
sto: {Setup Import Driver Package - exit (0x00000000)} 16:49:04.034
dvi: Searching for hardware ID(s):
dvi: usbprint\epsonepson_stylus_phe434
dvi: epsonepson_stylus_phe434
dvi: Searching for compatible ID(s):
dvi: usbprint\1284_cid_epsonrgb
dvi: 1284_cid_epsonrgb
dvi: cid_ms_genericprint
dvi: Class GUID of device remains: {4d36e979-e325-11ce-bfc1-08002be10318}.
dvi: {Plug and Play Service: Device Install for USBPRINT\EPSONEPSON_STYLUS_PHOTO_R3000\6&24EF6504&15&USB001}
dvi: Driver INF Path: C:\WINDOWS\INF\oem32.inf
dvi: Driver Node Name: e_gf1gha.inf:64f2e9034817f0ac:EPNDRV:6.75.0.0:usbprint\epsonepson_stylus_phe434,
dvi: Driver Store Path: C:\WINDOWS\System32\DriverStore\FileRepository\e_gf1gha.inf_amd64_c43ad4e06d3bf14f\e_gf1gha.inf
dvi: Searching for hardware ID(s):
dvi: usbprint\epsonepson_stylus_phe434
dvi: epsonepson_stylus_phe434
dvi: Searching for compatible ID(s):
dvi: usbprint\1284_cid_epsonrgb
dvi: 1284_cid_epsonrgb
dvi: cid_ms_genericprint
dvi: Class GUID of device changed to: {4d36e979-e325-11ce-bfc1-08002be10318}.
dvi: {Core Device Install} 16:49:04.104
dvi: {Install Device - USBPRINT\EPSONEPSON_STYLUS_PHOTO_R3000\6&24EF6504&15&USB001} 16:49:04.106
dvi: Device Status: 0x0180200a, Problem: 0x0 (0x00000000)
dvi: Parent device: USB\VID_04B8&PID_0015\4E3532593032373409
dvi: {Configure Device - USBPRINT\EPSONEPSON_STYLUS_PHOTO_R3000\6&24EF6504&15&USB001} 16:49:04.110
dvi: Device Status: 0x0180200a, Problem: 0x0 (0x00000000)
dvi: Parent device: USB\VID_04B8&PID_0015\4E3532593032373409
! dvi: Device class {4d36e979-e325-11ce-bfc1-08002be10318} is not configurable.
dvi: {Configure Device - exit(0x00000032)} 16:49:04.113
dvi: {DIF_ALLOW_INSTALL} 16:49:04.113
dvi: Using exported function 'ClassInstall32' in module 'C:\WINDOWS\system32\ntprint.dll'.
dvi: Class installer == ntprint.dll,ClassInstall32
dvi: Class installer: Enter 16:49:04.121
dvi: Class installer: Exit
dvi: Default installer: Enter 16:49:04.122
dvi: Default installer: Exit
dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 16:49:04.123
dvi: {DIF_INSTALLDEVICEFILES} 16:49:04.124
dvi: Class installer: Enter 16:49:04.125
inf: {Install from INF Section - EPNDRV} 16:49:04.131
inf: Flags - 0x000007ef
inf: {Install from INF Section - exit(0x00000000)} 16:49:04.132
!!! dvi: Class installer: failed(0x000005b3)!
!!! dvi: Error 1459: This operation requires an interactive window station.
dvi: {DIF_INSTALLDEVICEFILES - exit(0x000005b3)} 16:49:04.319
! dvi: Queueing up error report for device install failure.
dvi: {Install Device - exit(0x000005b3)} 16:49:04.321
dvi: {Core Device Install - exit(0x000005b3)} 16:49:04.322
dvi: {DIF_DESTROYPRIVATEDATA} 16:49:04.323
dvi: Class installer: Enter 16:49:04.323
dvi: Class installer: Exit
dvi: Default installer: Enter 16:49:04.324
dvi: Default installer: Exit
dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 16:49:04.326
ump: {Plug and Play Service: Device Install exit(000005b3)}
!!! ndv: Device install failed for device.
!!! ndv: Error 1459: This operation requires an interactive window station.
ndv: {Update Device Driver - exit(000005b3)}
!!! ndv: Failed to install device instance 'USBPRINT\EPSONEPSON_STYLUS_PHOTO_R3000\6&24EF6504&15&USB001'. Error = 0x000005b3
dvi: {DIF_DESTROYPRIVATEDATA} 16:49:04.360
dvi: Class installer: Enter 16:49:04.365
dvi: Class installer: Exit
dvi: Default installer: Enter 16:49:04.376
dvi: Default installer: Exit
dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 16:49:04.387
<<< Section end 2021/07/09 16:49:04.392