Error 1053 & Error 1068 - McAfee Service failure

You better run some other things beside McAfee to be sure your infection(s) are removed.

If you were running McAfee and your system got all infected, then obviously McAfee failed to protect your system.

Regarding ther Total Protection product, McAfee says:  "With thousands of new viruses created every day, relying on traditional security updates isn’t enough anymore. Unlike the competition, exclusive McAfee Active Protection™ technology instantly analyzes and blocks new and emerging threats in milliseconds so there’s virtually no gap in your protection."

Doesn't sound like that worked out too well on your system.

However, understanding these things, I will say that no single antivirus/antimalware application seems to know about everything, so it is wise to use more than one, but first you need to get your system straightened out a little.

How did you disable these "things"?  Using msconfig?  Disabling things is not the same as fixing things.

If you are using the McAfee firewall, did you disable the XP firewall?  it is usually not a good idea to use two firewalls at the same time (unless you want to troubleshoot performance problems later).

Did you delete McAfee or uninstall it?

If you uninstalled it from Add/Remove programs, that may be part of your problem.

Some antivirus and antimalware softwares are so complicated, that it is no longer a good idea to use Add/Remove Programs to uninstall them.  They need to be uninstalled using special methods from their manufacturer.  

For McAfee, that would be here:

http://service.mcafee.com/FAQDocument.aspx?id=TS100507

If you reintalled McAfee on top of an incomplete or improper uninstall, I think you would need to clean things up first.

Then if you still have the 1053 and 1068 errors, they are not too hard to figure out...

Then somebody can help you really fix your system and clean it up properly instead of just disabling things.

Do, or do not. There is no try.

I decided to save up points for a new puppy instead of a pony!

Thanks JoseIbarra

I did remove McAfee TP completely using a McAfee removal tool before a clean download.  By disabling I mean deleting the file izyjea.exe and its Prefetch to the recycle bin and renaming the values in the Registry using Regedit.  The renamed files are still there in their original key.  Msconfig does not see them in either the "Start" or "Services" tabs.  When using McAfee I have always disabled the Windows Firewall

McAfee has also looked at the laptop with their Remote Assistance.  They ran several checks but still could not start any of the McAfee services.  Their final comment was that there might still be a virus.  Task Manager does not show any unfamiliar processes running or any unusual memory activity but the laptop is now quaranteened and does not access the Internet or our home network.  I have also scanned for Bugbear and Kletz using McAfee download tools as well as Stinger but will try to run thorough AV scan today or tomorrow.  That would be a lot easier if I could get McAfee running.

A 1068 is a dependency error.

If you look at the Dependencies tab of the Service that will not start, you will see the Dependencies.  The Dependencies must be running first or the Service will give you a 1068 error when you try to start it.

For example, if you look at the Print Spooler Service, it has a Dependency of the Remote Procedure Call (RPC) Service.  If the RPC Service is not running, you will get a 1068 error trying to start the Print Spooler Service.  1068 = Dependency not running.

Check the Dependencies for your Services that do not start and figure out why the Dependencies are not running and either fix them, or remove them as Dependenies if they are not needed.  If you need help figuring out what to do with the Dependencies, report back what they are and what happens when you try to start the Dependencies.  If you need to remove the Dependencies, you can do that too from a Command Prompt or in the registry.

Check the Event Viewer for clues too.  The 1053 errors sometimes are accompanied by 7009 errors.  If you see things like that, you can figure those out too. 

You may find useful stuff from Event Viewer messages here:

http://www.eventid.net/

I don't feel "good" about troubleshooting some things until after I run MBAM and SAS first, so if you have the time, you may want to run them too.  McAfee doesn't know about everything.

Do, or do not. There is no try.

I decided to save up points for a new puppy instead of a pony!

Thanks for the AV links - have downloaded, updated and run both - and cleared out a lot junk (there were a few that McAfee missed). 

Have again removed the McAfee program - again using their removal tool  - and reloaded Total Protection - still no start.  The core service (Validation Trust Protection Service) does start but none of the others. 

I have mapped the dependancies for the McAfee services - most depend on the "Firewall Core" and the "RPC".  Both RPC and RPC Locator are running but Firewall Core will not start -Error 1053 / Event 7000 or 7009 (timeout).  Firewall Core depends on the Validation Trust Protection Service (which runs automatically).  

Where next?

That is good that you found the other items.  No single AV product seems to know about everything, so it is prudent to use more than one.

The Firewall Core seems to be a McAfee service and not a Windows XP service, so I don't know how much help I am going to be with that.

I did a little Goggling and the Firewall Core and inability to start it is a popular topic of discussion in the McAfee forums in several places, so I would switch your attention there unless you think you have an XP problem.

The URL to their support communities is here:

https://community.mcafee.com/index.jspa

If you paid for your McAfee or got it from your ISP, they should help you, but beware that sometimes when they can't figure stuff out, they will pull the "XP Repair Install" or "Reinstall your XP" thing on you.  That kind of nonsense usually means they have no clue, so try to talk to/find somebody else that does have a clue.

I don't use McAfee and am not wanting to install it either, but maybe some people that do use it will be able to give you more targeted help.

I'm not exactly "bailing" on your problem :) and since you found some other things with MBAM and SAS, that is good.  I just don't have the stuff installed to start troubleshooting it and figuring it out, and I am generally not a "tryer" of things (see below).

Do, or do not. There is no try.

I decided to save up points for a new puppy instead of a pony!

Thanks for your time and your help - it is the first time I have used this forum and am impressed - it has been a great help.  I had used Norton since I started working with the first desktop PCs (yes a 286 AT with DOS!) but switched to McAfee 3 years ago because Norton became just too top heavy and invasive.  Now McAfee seems to be losing its way a little - but willsee what they say this time

I have 2 Windows laptops (W7 & XP) and a Mac in a home network behind an ADSL modem/router.  The network is "trusted" and firewalled by McAfee and I have not had a single virus or trojan in the last 3 years.

If you have a suggestion for a simpler A/V system it would be appreciated.  Would firewalling the modem and using MBAM & SAS be enough?

Thanks again

No problemo.  You will get it figured out.

There are a lot of opinions on AV software of course.

I really can't make any recommendations and what is right for me is probably not going to be right for you.

I usually run my systems nekkid and hope that my system will get infected or will get it infected on purpose.

I used to use Norton and McAfee too and thought it was great, but then there was just too much overhead and I am now all about how to run faster and generally need things to work instantly, so I ditched them all, but that may not be right for everybody.

Norton and McAfee do sometimes have a big footprint and presence, but some people adore them, so it depends on how you "feel" (human emotions).  They seem to work pretty good sometimes, but do seem to have lost some of their luster with me.  I think anything with "real time" protection, online protection, etc. has a large presence and it is not right for me, but some people fell more comfortable that way.

Just because your AV software doesn't report any problems on your system doesn't mean your system is not afflicted.  It just means that your AV software didn't find anything that it knows about, and no product seems to know about everything.

If I even suspect malicious software I like to start with the free MBAM and SAS scans no matter what else is being used for their on demand scans to get me to a pretty comfortable starting point before starting to fix things.   Sometimes you need to first determine what the problem is not, then figure out what it is.

Perhaps somebody else will chime in with some ideas for your environment.

Do, or do not. There is no try.

I decided to save up points for a new puppy instead of a pony!

Before we close this discussion - another question or 2:

The McAfee forum lists a possible problem with the Windows Registry Default Permissions being modified.  The answer was to delete all McAfee references from the Registry and use a Microsoft patch [Subinacl.exe] to reset the Registry.  This then worked - see: https://community.mcafee.com/message/95611#95611

I am happy working in the Windows XP registry on small things I understand but would need help with a major intervention.  My Registry still contains a huge volume of McAfee references despite a full removal using their software.

I have tried all the options mentioned by McAfee without sucess - could this be a registry problem?