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Error 0x80248014

Hello, community

I've got this problem for over 2 days right now, so I tried to fix my problem manually (something went wrong with my audio drivers), so my laptop says that there are "no speakers or headphones are plugged in" and in volume mixer that "no audio device is installed" so I've been looking through internet and found that some people had the same problem and let the Windows Update so resolve it. There comes the problem "Error 0x80248014", trying to get "Realtek Semiconductor Corp. - Audio Device, Other hardware - Realtek High Definition Audio" when I was looking for it manually, the latest driver version is from May 2017, nothing more up to date.

Did anyone have the same issue? And if, how did you resolve it?

Thanks for any information/tips.

System specs:

-Windows 10 Home

-64-bit OS

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Hi Long99

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

What is the exact make and model?

Open Start, type: system information
Hit Enter
Click System summary
Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Hi Long99
I am Vijay, an Independent Advisor. I am here to work with you on this problem.

What is the make and model of your computer?
Sincerely yours,
Vijay A. Verma @ https://excelbianalytics.com

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Thanks for fast reaction,

model of my laptop is "Aspire E5-551G" from Acer

and Thanks for further help

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Thanks for fast reaction,

model of my laptop is "Aspire E5-551G" from Acer

and Thanks for further help

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I don't see any recent updates for this model, but I would recommend you download and reinstall the following driver for Audio to see if it works.


https://global-download.acer.com/GDFiles/Driver...
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Hi,

thanks and I tried your way, now my windows update says that it is up to date, but my original problem still doesn't work, it still says "No speakers or headphones are plugged in." and in Volume Mixer it says "No audio device is installed", even though it is a laptop with integrated speakers :/

Had anyone same problem and was successful in resolving it?

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Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Hi,

so my version is

1803 (OS Build 17134.590)

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I would try upgrading to the newer version of Windows 10, version 1809 to see if this problem is resolved.

https://answers.microsoft.com/en-us/windows/wik...
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Hi,

so I tried to upgrade to Windows 10 version 1809, but unsuccessfully again, giving me error code 0x80070017, any further idea what to do please?

Thanks very much so far

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Last updated June 3, 2019 Views 250 Applies to: