Error 0x80072ee2 Windows Store

Hi, my name is Ramón.

I have been working with this error, since I have this laptop (since 2013, I guess). When I try to enter in to my Windows Store account, it takes a long time to load and it ends with this error (We weren't able to connect to the Store. This might have happened because of a server problem or the network connection timed out. Please wait a few minutes and try again. (0x80072ee2)). In that year I watched a lot of tutorials, I saw a lot of cases posted here (I still seeing), I visited a lot of websites, etc. , but nothing worked for me, my last choice was to use Dell Backup & Recovery to reset my laptop (I thought that it could fix the problem), but I didn't do it at once, because I had a lot of data (about 500 GB or more), so I was thinking to buy a external hard drive, but in that year I was a child (about 12 or 14 years old) and I didn't like to ask mom or dad for money xD. 2 or 3 months later, I was tired of watching videos, and tutorials, so I forgot that and continued using the laptop without caring the Windows Store. Now I'm 19 years old and I was able to get enough money to buy a good external hard drive. When I got my hard drive I started to do my backup at once, when I finished it, I proceeded to start the Recovery program, when the Recovery finished I was very happy, because I thought that finally the problem would be fixed. Later Windows, started to configure the system, etc. , when I was in the start I clicked in Windows Store, the Store opened, then I clicked on my account and the error appeared again, if I entered an app and then the updates, the error would appear again and sometimes when I was downloading an application, suddenly the error would appear again (my emotions got down completely). Well this time I decided to fix this error and not let it go unnoticed. I started to see tutorials and videos again, but nothing was working again (now comes the good news). I saw a tutorial where a guy said that I had to turn off my firewall temporary (my firewall was controlled by McAfee and McAfee came by default with the Laptop, in that time I thought what if all this time the problem was McAfee ?? So, few hours ago I uninstalled McAfee (I had to nothing to lose: McAfee wasn't activated, I wasn't gonna paid for that, before the Recovery process I used Avast, and I had Windows Defender also, right now I only have Windows Defender). After uninstall McAfee, I restarted the Laptop, I clicked on the Windows Store and later in my account, THIS TIME MY ACCOUNT APPEARED !!! I saw my email account, the Payment and billing info, ... So I was very happy, I was gonna cry xD, then I stand up and exited outside to breath and say thanks to God, literal, I exited outside, I was very excited, after 10 or 15 seconds I came back to configure the account and start to enjoy the Windows Store, however the error appeared again, and I felt bad again, not quite, because at least I discovered that McAfee was part of the problem. I didn't want to post this problem because I thought that I could deal with it, but now that I'm very close, I would like some help please. What could I do now to enjoy the Windows Store ??

 

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Last updated February 6, 2020 Views 1,081 Applies to:

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Hi Ramon. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

No expert in Forums where we see the most cases (by the tens of thousands) recommends Norton or McAfee, but we do solve problems by having them uninstalled.

I would uninstall any 3rd party antivirus and try running only built-in Defender which gives adequate protection, least issues, and is from Microsoft who knows how to protect their OS best.

If you want the best on-demand scanners install and run Malwarebytes and AdwCleaner free scanners.

Try running the Windows Store apps Troubleshooter at Settings > Update & Security > Troubleshoot.

Try resetting the Store cache: http://www.thewindowsclub.com/reset-windows-sto...

If that fails go to Settings>Apps and highlight Microsoft Store, choose Advanced Settings, then Reset. After it resets, restart PC.

If that fails then Try running the Windows Store apps Troubleshooter at Settings > Update & Security > Troubleshoot.

Try resetting the Store cache: http://www.thewindowsclub.com/reset-windows-sto...

If that fails go to Settings>Apps and highlight Microsoft Store, choose Advanced Settings, then Reset. After it resets, restart PC.

If that fails then reinstall Store. Type CMD in Start Search, right click Command Prompt result to Run as Administrator, copy the following code and paste it into the box using the Edit tools from Box's top left dropdown menu, press Enter:

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage *WindowsStore*).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"


If these all fail then go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

If nothing else works then do a Repair Install, by installing Media Creation Tool and then choosing to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version. http://windows.microsoft.com/en-us/windows-10/m...



But remember that Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Once you uninstall McAfee we've also found it can continue ruining Windows until it's reinstalled. Consider now or later doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

There is also an automated Refresh that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
----------------------------------
I am a volunteer and not Microsoft.

Over 100,000 helped in forums for 10 years. I don't quit for those who are polite and cooperative.

Windows MVP 2010-20

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First, try signing out of the Microsoft Store. Click your Profile picture at the top right, click your account then sign out.

Restart your computer, launch the Microsoft Store app, sign in again, then attempt downloading again.

Other things you can try...

Start by running the Windows Store Apps troubleshooter.

Open Start > Settings > Update & security > Troubleshoot
Scroll down to the bottom
Click Windows Store Apps

Click Run the troubleshooter

When complete try opening the Store again.

Also check if the Store works in another user account.

Press Windows key + R
Type: wsreset.exe
Hit Enter

Do this a couple times then try launching the Store again.

Your Antivirus might be interfering with the Store, try disabling it 'temporarily' to see if it launches.

Check Windows Update and install the latest updates. Sometimes Microsoft releases infrastructure fixes for the Store through Windows Update.

You can also try resetting the store app using the following instructions:

https://www.groovypost.com/howto/reset-windows-...

Reinstall the Store:
Press Windows key + X
Click Windows PowerShell (Admin)
At the command prompt, type the following then hit Enter:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

If that does not work, try resetting the software distribution folder:
Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + A.


1. Open Start, type: CMD
Right click CMD
Click Run as administrator

Type each of the following then hit Enter

taskkill /F /FI "SERVICES eq wuauserv" (do this multiple times)
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
rmdir C:\Windows\SoftwareDistribution\DataStore
rmdir C:\Windows\SoftwareDistribution\Download

If that does not work...

1. Open Start, type: CMD
Right click CMD
Click Run as administrator

Type each of the following then hit Enter

Run these codes:
Net Stop bits
Net Stop wuauserv
Net Stop appidsvc
Net Stop cryptsvc
Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
Ren %systemroot%\system32\catroot2 catroot2.bak
Net Start bits
Net Start wuauserv
Net Start appidsvc
Net Start cryptsvc
After running these commands, check if your issue is fixed.


When complete, hit Enter, then restart, then try updating again.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Recently I had to reset my laptop because of a startup error, after resetting my laptop I don't know how, but now I can access to the Windows Store without any problem, I think maybe could be an update that was giving me a trouble, just guessing, I don't know. Well, the thing is that the problem is solved, the resetting solved the problem.

Thanks to everyone that tried to help me, thank you very much.

PD: I didn't try any of these solutions that you gave me.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

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How satisfied are you with this response?

Thanks for your feedback.

Recently I had to reset my laptop because of a startup error, after resetting my laptop I don't know how, but now I can access to the Windows Store without any problem, I think maybe could be an update that was giving me a trouble, just guessing, I don't know. Well, the thing is that the problem is solved, the resetting solved the problem.

Thanks to everyone that tried to help me, thank you very much.

PD: I didn't try any of these solutions that you gave me.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

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