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Error 0x80070002 - 0x2000D

While I'm on windows 10 trying to upgrade to windows 11, I am getting the message "We couldn't install Windows 11 We've set your PC back to the way it was right before you started installing Windows 11.

0x80070002 - 0x2000D

The installation failed in the SAFE_OS phase with an error during MIGRATE_DATA operation

Please help

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Hi Robert,
My name is Igor, it's a pleasure for me to help others and I'll do all my best to help you.

You may use SetupDiag tool for detailed analysis of the problem.
If it will be hard for you to interpret results, please share them to OneDrive, I'll look into them. https://docs.microsoft.com/en-us/windows/deploy...
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I run the SetupDiag.exe, it opens a command window and closes immediately and nothing seems to happen

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It does not show the result on the screen but generates a result file SetupDiagResults.xml
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I ran it in its own separate folder, but I don't see the result file anywhere

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Documentation says: The resulting SetupDiag analysis can be found at %WinDir%\Logs\SetupDiag\SetupDiagResults.xml
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Sorry its not letting me reply but ive shared to onedrive

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Please check C:\Windows\Logs\SetupDiag\SetupDiagResults.xml
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http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag"> 1.6.2203.16005 FindRollbackFailure 3A43C9B5-05B3-4F7C-A955-88F991BB5A48 2023-08-17 12:22:18, Error SP Failed to move \\?\C:\Windows.old\Windows\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Microsoft-Windows-MediaPlayer-Payload-Package~31bf3856ad364e35~amd64~~10.0.19041.2130.cat to \\?\C:\Windows\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Microsoft-Windows-MediaPlayer-Payload-Package~31bf3856ad364e35~amd64~~10.0.19041.2130.cat. Error 0x80070002[gle=0x00000002] Error: SetupDiag reports rollback failure found.Last Phase = Safe OSLast Operation = Complete file operations for offline portion of machine-specific and machine-independent applyError = 0x80070002-0x2000D LogEntry: 2023-08-17 12:22:18, Error SP Failed to move \\?\C:\Windows.old\Windows\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Microsoft-Windows-MediaPlayer-Payload-Package~31bf3856ad364e35~amd64~~10.0.19041.2130.cat to \\?\C:\Windows\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Microsoft-Windows-MediaPlayer-Payload-Package~31bf3856ad364e35~amd64~~10.0.19041.2130.cat. Error 0x80070002[gle=0x00000002] Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information. RollbackErrorCode = 0x80070002, ExtendedCode = 0x2000D, LastOperation = Complete file operations for offline portion of machine-specific and machine-independent apply, LastPhase = Safe OS Safe OS 08/17/2023 12:22:06 01/01/0001 00:00:00 0:00:00:00.0000000 false Complete file operations for offline portion of machine-specific and machine-independent apply 08/17/2023 12:22:07 01/01/0001 00:00:00 0:00:00:00.0000000 false

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Please run command prompt as administrator, run
DISM /Online /Cleanup-Image /ScanHealth
command and show the result. Command may run up to 1/2 hour.
Run
chkdsk C: /r /scan
command and show the result too.
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For the first command this is the result

For the second command this is the result

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Last updated May 4, 2024 Views 320 Applies to: