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EPSON DS-40 Scanner incompatible with USB 3.0

Hi all,

I am currently having a connection issue between the EPSON scanner DS-40 with a machine running Windows 10 Pro 64-bits via USB 2.0 cable. The machine has USB 3.0 and the latest driver is downloaded from EPSON website which is compatible with Windows 10 64-bits.

Whenever I start scanning, the software EPSON scanner works fine but it will eventually lose connection. When I ran the troubleshoot option, the below message appears

'EPSON DS-40 is an older USB device and might not work with USB 3.0'

Has anyone experienced this issue before and found a solution?

Many thanks!  

Load your BIOS then enable legacy USB to see if that helps.

See steps how to load your BIOS:

https://www.groovypost.com/howto/bios-uefi-setu...

After doing that, see if the scanner works.


Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Quite possible that 3.0 is causing problems. Aren't there any 2.0 USB ports in your PC?
How about replacing a 2.0 cable with a 3.0 one? It would also rule out a case of faulty USB cable
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

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Last updated November 18, 2020 Views 305 Applies to: