Hi,
Thank you for writing to Microsoft Community Forums.
I understand that you are unable to see full RAM in dxdiag. I’ll certainly assist you with the issue.
However, please let us know:
-
When you say “dxdiag won’t recognize all my ram”, are you referring to the information in the System tab or the Display tab?
-
Are you referring to the memory in the System tab or the Approx. total memory from the Display tab?
-
Are you able to see the full RAM in the System Information page? To check type
msinfo32 in the search bar on the Taskbar and hit
Enter.
-
Which build version of Windows 10 is installed on the computer? Refer
Which version of Windows operating system am I
running?
You may also want to share a screenshot, so that we can get a better clarity on this.
Please refer how
to include a screenshot in your post to upload the screenshot.
Note:
Make sure you don’t capture any personal information while taking the screenshot.
I would suggest you to check if the Windows Management Instrumentation service is running properly. To check
refer the steps mentioned below:
-
Press Windows logo key + R, to open Run dialog box.
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Type services.msc and click on OK.
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Scroll down, look for Windows Management Instrumentation service, and check if the service is running.
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If the service is not running then, right click on the service and click on Properties.
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Now, select Automatic from the drop down for Startup type.
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Click on Start to start the service and click on OK.
-
Restart the computer.
Let us know how it goes.
Regards,
Nikhar Khare
Microsoft Community - Moderator
