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Drivers are missing and have errors after Windows 11 update

I own a Lenovo IdeaPad 3, and I used to run Windows 10 Pro (I purchased a code, this isn't native on my PC; don't know if it matters). Wanting to test the 11 Pro beta version, I upgraded and as soon as I did, the touchpad stopped working.

On the device manager, the is a new section called Keyboards, with two Lenovo Keyboard Device, one of which has an error mark. The touchpad driver (formerly HID Complient Touchpad driver - or something similar) is not totally missing.

The device manager finds no driver updates, as does Windows Update, as does Lenovo Vantage (from where Lenovo updates the BIOS and certain drivers itself). I tried to discharge power by turning off the computer and pressing the power button for 40 seconds. I've deleted the corrupted drivers and restarted my PC, but they were reinstalled in the same state. I tried to manually reinstall the drivers from Lenovo's website. The two things I mean to try last are to roll back to Win 10 / run system restore / hand the PC over to a Lenovo technician.

The touchpad options are likewise missing from the settings, though this could be some rearrangement of the settings in Win 11, I don't know.

Lenovo support couldn't resolve the issue remotely, which is why I address the masses. Any idea?

Hi Ziv Gershon

Have you tried search for update for the drivers in driver manager by dubble click the device which have the issue and then search for updates.

You can also check for drivers at Windows Updates by going to settings and click Windows Updates, and search for updates, you can also click on advanced in Windows update and find optional updates which contains drivers.

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Thanks for replying 11Soft - I'm afraid I've already attempted all of the above...

Ziv Ger

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Have you checked your laptops drive page at Lenovo for keyboard drivers, you can look for keyboard drivers there.

First go to this link which leads you to Lenovo's support page: Lenovo Support – Drivers, Updates, How-To Guides, Technical Help and more - Lenovo Support SE Then Press PC option and then Lenovo will scan your system for drivers and updates by pressing detect, if not working then you have to install Lenovo service bridge which adds support so it can scan your hardware and detect drivers.

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I didn't initially write it on my support case here, but I have not only tried it, but I suffer from issue there as well: I have the Lenovo update service and the service bridge, but it doesn't communicate well in the browser, and it keeps failing - even though I approve its access (I get the access notification and even supply the website with authorizations manually).

Some of the services are available anyway on the Lenovo Vantage app so I just use it there, where it works perfectly.

To recap it all: I have tried it, but it's no use.

Ziv Ger

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Try fresh install of Windows 11, Or do a reinstall whiteout clean whole drive by resetting your PC. Make sure you backup your personal files.

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Yep, that will be my last resort. If anyone has any other recommendations or alternatives - don't be shy.

Ziv Ger

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Last updated March 15, 2024 Views 1,302 Applies to: