downloaded mp4 couldn't play on my windows 10 computer

I downloaded a 51 second home video to my Windows 10 computer from my android phone (mp4). It would not play because "item encoded in a format that's not supported." Error # 0xc00d5212 This is a video that is precious to me, my dear departed. I'd really appreciate any help. Thanks

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Hello there! I am Charity, I'm an Independent Advisor. I'm glad to help you today!

I'm sorry to hear about the difficulties you're experiencing with your precious video. May I ask what media player are you trying to use? Are you using Windows Media Player 12? https://support.microsoft.com/en-us/windows/win...

Kind Regards,
Charity

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Hello Charity, I used Windows media player on Windows 10. I got the sound but not the video. Thank you for taking the time to help me out.

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I got a video converter and converted to MOV and it works fine. thanks again.

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That's great news! Is there anything else I can help you with?

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Last updated March 26, 2025 Views 10 Applies to: