Download and Activate Windows 10

I am trying to install and activate Windows10. I have tried several times,but to no avail. i am currently running Windows 8.1 on an older Gateway desktop machine.

I thought I paid by credit card , using an ACH funds transfer on 1/11/2023; but I never received any acknowledgment of receipt of same. I am elderly and not computer literate...I am desperate for help, as I understand support from Microsoft for 8.1 is soon to be unavailable. I would be ok with submitting another ACH if there's no record of my $59.95 (plus tax) did not go through.

Hello, Susan. I'm Greg, here to help you with this.

Did you try the Upgrade yet? Most others are reporting they are still getting the free Upgrade from Windows 8.1 to 10, so you can wait to see if it activates itself and if not then purchase a Digital License from the Windows 10 Store app in Start Menu.

I'm concerned about where you bought Windows 10 from, because it is not $59. Are you sure it was Microsoft? There are many impostors on the web, and any discount licenses like that are almost always bogus since there are no discounts for retail Windows 10 which runs around $99-129 for Home version. So I would check my bank statement and if it appears there, contest it with the bank. This is why I suggest buying only from the Microsoft Store app in Window 10, after making sure first that it doesn't activate with the free Upgrade which others report is still working.

If your PC meets the minimum specifications for running Windows 10 here:
https://www.microsoft.com/en-us/windows/windows...

then to Upgrade install the Media Creation Tool from here:
http://windows.microsoft.com/en-us/windows-10/m...

Open the tool from your Start Menu, choose Upgrade this PC Now, report back what happens. If there are problems look over these troubleshooting steps which include everything for Overcoming Upgrade Failures: http://answers.microsoft.com/en-us/windows/wiki...

If that doesn't work or you want a fresher start you can Clean Install Windows 10 following this gold standard Clean Install which includes everything that works best in Windows 10: http://answers.microsoft.com/en-us/windows/wiki...

Feel free to ask back any questions. Based on the detailed results you post back, I will have other suggestions if necessary.

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Retired 2023, thirteen year daily forums volunteer, Windows MVP 2010-2020

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Last updated May 22, 2024 Views 1,283 Applies to: