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Dont have permission to update or install drivers, Please Help

Hi,

I recently got a new Gaming Headset and A Wacom Intuos Tablet and i cannot use them.

I went into device manager and opened "USB audio device" which had an error sign on it and in Device Status it says

The drivers for this device are not installed. (Code 28)

Access is denied.


To find a driver for this device, click Update Driver.

When I click update driver, it says after a few minutes of scanning online than it found the driver but cannot install it.

It says

"Windows encountered a problem installing the driver software for your device"

"Windows found driver software for your device but encountered an error while trying to install it"

"USB Composite Device"

"Access is denied"

I tried manually installing it manually with a number of softwares but it just says "Access Denied"

I have tried taking control, Going to regedit, going to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ENUM\USB, Right Clicking the USB folder and selecting Permissions,  verifying Everyone is a listed group and that Read is checked, the Clicked the Advanced tab and make sure Include inheritable permissions from this object's parent is selected, then Navigated to the Owner tab and make sure Replace owner on subcontainers and objects is selected,

But when i clicked apply it said "Registry editor could not set security in the current key selected, or some of its subkeys. And sometimes just Error.

I really dont know what to do, I tried updating Windows but it keeps failing to update.

If somebody has a solution please reply, Thanks.

Hi DaraghMcNamara,
Thank you for posting your query in Microsoft Community.

 In order to help you better please provide us the following information:
1. Do the devices work on a different computer (running the same Operating System)?
2. Have you made any other changes on the computer?


This problem may occur if file is corrupted. I would suggest you to download the inbuilt driver of Gaming Headset from the Manufacturer website and then check if your issue is resolved or not.

Please follow the below link on "Error codes in Device Manager in Windows " and Look for your Error code for more description:

https://support.microsoft.com/en-us/kb/310123#28 

 

For more information please visit the link which talks about "Install a USB device"
http://support.microsoft.com/kb/940267

 

Reply us with the current status of your issue.
For any Windows related assistance in the future, feel free to contact us and we will be glad to help.

Thanks & Regards,
AS

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Hi Thanks for the reply,

Yes they do Work on another laptop, which also Windows 7.

Regarding changes I have quite a lot of softwares and programmes that I have iled r. 

I know that I have to update he driver bt when I do it says access denied.

I can't do it manually either, it just says access is denied.

Any solutions?

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Hi,

Thank you for the information.

I would suggest you to run the Microsoft safety scanner and check if the issue still persists. It is a security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. Please refer to the below link on Microsoft Safety Scanner to download and run on your system

http://www.microsoft.com/security/scanner/en-us/default.aspx

NOTE: Data or files which are infected by malware might be beyond cleaning and have to be deleted entirely to maintain the integrity of your system, which means there might be a potential for data loss.

Please post back with the current status of the issue so that we can help you further.

Thanks & Regards,
AS

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Hello, I did use the Microsoft safety scanner, I did quick check which took a while but it said nothing was wrong. Any other help?

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Hello Daragh,

Thank you for keeping us updated on the status of the issue and apology for the delayed response.

 

I would suggest you to perform System File Check to fix the corrupted system files and then check if this fixes the issue.

For reference: Use the System File Checker tool to repair missing or corrupted system files

http://support.microsoft.com/kb/929833

Please reply with the SFC scan report, in order to help you fix the issue.

Thank you

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Hey,

I did that but it says to do it i have to update windows first and when i update windows it keeps failing, i dont know how to fix it, any ideas?

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Hello Daragh,

Thank you for keeping us updated on the status of the issue and apology for the delayed response.

What are the KB number & error code details for the failing updates?

Refer the link: How to check Windows Update KB number through Windows Update History

Please reply with the required information, in order to help you fix the issue.

Thank you

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Question Info

Last updated June 1, 2023 Views 3,934 Applies to: