'Dolby Access for Headphones' options is not visible in spatial sound

After the recent update, i am not able to see the option 'Dolby Access for Headphones' option in spatial sound. Before the update i was able to view the option and the functionality has been working fine. Please suggest on how to enable this feature again.

Operating System: Windows 10 pro

Device Model: Surface Book 2

Updates Installed:

Feature update to Windows 10, version 19032019-07 Cumulative update for Windows 10 Version 1903 for x64 based systems (KB4507453)

 

Question Info


Last updated November 23, 2019 Views 188 Applies to:
Hi vasantha

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

I suggest you to run the Audio troubleshooter and check if it helps.

http://windows.microsoft.com/en-us/windows-10/f...

If the issue persists, then try to uninstall and re-install the audio driver.

Press Windows Logo Key+X. Click on Device Manager.
In the list of hardware categories, look for the device that you want to update, and then right-click on it to Uninstall.
Follow onscreen instructions to uninstall it.
To re-install, either you can restart the system or install the driver from the manufacturerís website (recommended as they will have updated drivers).

For reference:

Try all the steps provided in the link below and check if it helps.

Fix sound problems:

http://windows.microsoft.com/en-us/windows-10/f...


Press Windows key + X
Click Device Manager
Click the machine name at the top
Click Action menu
Click Scan for hardware changes

See if the sound controllers appear at the bottom.

If not, click the View menu then click
Show hidden devices

Expand Sound, video and game controllers

Right click your audio adapter
Click Properties
Click the Driver tab

Is there an option rollback?
If so, click it.

Also, check to make sure the audio driver is fully updated. This is often the problem when you upgrade to a new version of Windows 10. Sometimes reinstalling the latest available driver from the manufacturers website helps.

Open Start, type: change sound card
Hit Enter
Select Communications tab
Choose Do nothing

If there is an 'Enhancements' tab, click on it then check the box to 'Disable all enhancements'.

Press Windows key + R
Type: services.msc
Hit Enter

Scroll down to Windows Audio
Double click it then change Startup type to ‘Automatic’
Click Start

Click Apply then oK.

Check if its now available.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Hi Vasantha. I'm Greg, an installation specialist and 10 year Windows MVP here to help you.

It's a known issue with Version 1903 and should have a WIndows Update to fix it soon. Until then if you need the feature and it's within ten days of upgrading, you can go back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool which is explained more here:
https://www.howtogeek.com/223864/how-to-uninsta....

After 10 days you can reinstall the older version using downloads available from Microsoft TechBench here: https://tb.rg-adguard.net/public.php
Burn to DVD using WIndows Image Burner or create bootable flash using one of the options here: https://www.tenforums.com/tutorials/2376-create...

See known 1903 issues tracking here: https://docs.microsoft.com/en-us/windows/releas...

I hope this helps. Feel free to ask back any questions and keep me posted. I will keep working with you until it's resolved.

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_________________

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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Please also consider filing a bug report to keep the pressure on them, following this guide: https://windows10.help/blogs/entry/54-how-to-su...
_________________

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

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