Does anyone know what is causing the crash?

Hi,

I keep getting a PC freeze and then my PC restarts and it can happen once a day or every other day. It stopped recently when I updated all of my drivers but it happened again today.

This is what I get when I check the event viewer(critical error)

Log Name: System

Source: Microsoft-Windows-Kernel-Power

Date: 25/08/2024 13:54:27

Event ID: 41

Task Category: (63)

Level: Critical

Keywords: (70368744177664),(2)

User: SYSTEM

Computer: DESKTOP-JO1NEKT

Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Image

Hi Ollie,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

The attached file indicates Bug check code 307 which is Bug Check 0x133: DPC_WATCHDOG_VIOLATION.
https://learn.microsoft.com/en-us/windows-hardw...

To troubleshoot this issue, please go to C:\Windows\Minidump and copy any minidump files you find to your desktop. Afterward, share these files through OneDrive or Google Drive so we can analyze them and identify the specific file that's causing the crash.
https://answers.microsoft.com/en-us/windows/for...
Sincerely,

Dyari Barham
Independent Advisor & Microsoft Community Member

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Question Info


Last updated April 16, 2025 Views 16 Applies to: