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Display has shrunken, 1-2" black bars on sides of screen.

I have a Microsoft surface pro 4 running windows 10, and this issue first revealed itself after I closed a game I was playing. The display on my screen won't fill the entire surface pro. I've tried messing around with the resolution, but that didn't do a thing. It is as though the surface pro doesn't realize there is about 4 inches of screen to use. I've tried reinstalling my display drivers (I have an Intel Iris 540 graphics card), and rolling back to previous versions to no avail. I was told to try to change the aspect ratio options, however those options aren't anywhere to be found. Is there any way I can fix this issue? Thank you in advance to everyone who can help :)
Hey Grimm,

That's gotta be annoying... hopefully I can be of some help here.

Right click a blank space on the desktop, do you see the Intel Graphics Settings option in the context menu, as shown here: https://www.intel.com/content/www/us/en/support...

Let me know.

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Never mind, Grimm,

I found a great article that could get you to get back to 16:9 or the original aspect ratio that your computer uses: https://surfacetip.com/set-custom-resolutions-o...

In essence, install the Custom Resolution Utility (CRU) and open the CRU executable, be sure to run it as an administrator. Change it to the appropriate settings and apply.

Hope this helps, let me know if this doesn't work or if this solves your issue. Good luck!

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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It sounds like your Windows screen resolution has been set to something not supported.

Right click on the desktop
Select "Display Settings"
Click on the "Resolution" drop down
Scroll through the list and pick the one with "(Recommended)" beside it
The screen should flicker, reconfigure and (hopefully) display correctly.
There will also be a prompt asking if you want to keep the new setting, if the display is correct, say yes.

That should fix the problem.
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Last updated January 23, 2025 Views 46,282 Applies to: