Disk Management unable to detect HDD

Hi I am Karl, Independent Advisor and here to help.

We'll check the active disk on your laptop:

1. "Windows logo + R" keys and type "diskpart" in the box, and then click "OK".

2. At the DISKPART> prompt, type "list disk" to display all the disks in your computer.

Please provide screenshot of the results.

Hope this help and please get back to us and we would be happy to help.

Thanks,

Hi I am Karl, Independent Advisor and here to help.

We'll check the active disk on your laptop:

1. "Windows logo + R" keys and type "diskpart" in the box, and then click "OK".

2. At the DISKPART> prompt, type "list disk" to display all the disks in your computer.

Please provide screenshot of the results.

Hope this help and please get back to us and we would be happy to help.

Thanks,

Thanks for providing the screenshot. Since your newly HDD is not in the list even you already plugged it properly. We try to update the drivers.

Solution 1. Update the driver

If the second hard disk driver is outdated, then it won’t appear in Disk Management and File Explore. In this case, you need to update the driver in Device Manager:

Step 1. Right-click on Start, click "Device Manager".

Step 2. Expand Disk driver and locate the hard drive which cannot be detected by Windows.

Step 3. Right-click on the disk and select "Update Driver Software" from context menu.

Thanks,

Only my SSD shows up in my Device Manager.

Got it! Thanks for the information.

Please see below other solution and I hope it helps.

Solution No. 2:

Uninstall and update the hard drive driver

1. In Device Manager, navigate to the hard drive showing "Unknown device" (Usually it's under "Other device").

unknown device in device manager

2. Right-click on it and choose "Uninstall".
3. After the hard drive is uninstalled, unplug the external drive.
4. After a while, reconnect it to the computer.
5. Windows will automatically install and load the driver this time. Go to check if the USB drive shows up in Windows Explorer.

If there is no Uknown device under "Other Devices" in Device Manager.

Solution No.3:

Update the motherboard chipset drivers

Step 1: In your computer's documentation, find the name of the motherboard manufacturer. It's important for you to search for a matched driver.

Step 2: Visit the manufacturer's support website and find the appropriate driver for your motherboard. You can also reach a support guy for further help.

Thanks,