DirectX 11 isn't working

I just downloaded Minecraft: Story Mode and it says I need DirectX 11 to operate. I did the dxdiag Run and it says I have DirectX 11 and everything it running and there is no problem. What is wrong? Why isn't it working when I have it and my system says it's working!! I went online and did all the troubleshooting it says to do and i still have nothing. That app cost $5 and i can't even use it! I'm glad i did it now and saw it wasn't working and not on Christmas, because it was one of the things they wanted and i couldn't find it for any of our game system because they were sold out. So, i thought i would put it on the computer. For anyone willing to help, I would be so happy if we can fix it by Christmas. Now remember, I have Windows 10. The internet says 10 should have DirectX 12 and you can down grade it back to 11 but my system shows i have DirectX 11  and not the 12. Please, HELP!!!

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Hi Sondra,  

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently.

I would appreciate if you can provide us the following information to help us understand the issue better.

  • Does this issue happens only with DirectX apps and games?
  • Have you installed all the latest drivers?
If yes, then I suggest you to install all the updates and check if it work's.

Also suggest you to refer the link below and check if that helps.

DirectX Graphics and Gaming:

http://windows.microsoft.com/en-us/windows-10/directx-graphics-and-gaming#v1h=tab02

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.

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Thank u, I will try to see if others don't work with the DirectX 11. But what would be a example of others? Would the regular Minecraft be one? If so, it works perfectly. I did the updates, there were none. I have to see what others I have that work with DirectX 11, I'm just not sure which do or don't. I will be getting back to u on this one soon.
Sondra Lewis

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"The internet says 10 should have DirectX 12 and you can down grade it back to 11"

Direct X does not work like that. There is no need to downgrade DirectX, if you could.

Win 10 is the first Windows to have DX12, but as with Win7/8/8.1, Win10 also has Direct X 9, 10 and 11.

The game chooses which Direct X files it requires from many different DX file options.

- Sometimes one, or several Direct X files may be 'missing' in a recent 'clean' install of Win7.

I don't know if Win10 would have any missing files, as I did an upgrade from Win7, but if it does...

The Direct X Web Installer will install any 'missing' files -

Download DirectX End-User Runtime Web Installer from Official Microsoft Download Center

The Dirext X redist (June 2010) installer will reinstall all Direct X files (except the couple of DX12 files),

and replace any corrupt files in the process -

Download Details - Microsoft Download Center - DirectX Redist (June 2010)

With Direct X is sorted out....

- The graphics card needs to be able to use specific levels of DX.  An old DX9 card cannot use DX10 or DX11.

The only graphics cards that can make full use of DX12 are the most recent series.

- The transition from DX 11 to DX 12 is a bit more complex than previous forms of Direct X.

DX12 has a few 'feature' sets that will work with DX11 graphics cards.


This article should fill in some of the blanks -

Demystifying DirectX 12 support in Windows 10: What AMD, Intel, and Nvidia do and don’t deliver | ExtremeTech

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I'm also having the same problem.

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Hi

I have the same problem

Just downloaded this for my son, my computer says I have direct x 11 installed on it but I still get the error message saying its not there and to install it.

I hope if its not going to work I can get a refund on this because it doesn't inform about this issue anywhere on the site

I can play normal minecraft for win 10 without any issue, don't have any other games on PC.

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I'm having the same problem. This is very frustrating. Please help!

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I'm having the same problem. Please help.

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I also have no problem with regular Minecraft on my windows 10 PC. I still can't get it to work!! I went on their website and filled a complaint. I was just going through my emails. I think they replied. I will let u know what they say.
Sondra Lewis

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this is what I got.
Sondra Lewis

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I took a screenshot of my email from them with a link for everyone. Let's see if thus works.
Sondra Lewis

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Last updated May 15, 2024 Views 13,668 Applies to: