Diamond Multimedia vc500 video capture device issues.

Hi Otto,

Do you get any error message when you try to install Diamond Multimedia vc 500 video capture device?

You can refer to the following link to check the compatibility of the device with Windows 7.

http://www.microsoft.com/en-in/windows/compatibility/CompatCenter/ProductDetailsViewer?Type=Hardware&Name=Diamond+Multimedia+VC500+TV+Tuner+Card&ModelOrVersion=&Vendor=Diamond+Multimedia&Locale=1033%2C2057%2C3081%2C4105%2C16393&LastSearchTerm=Diamond%2BMultimedia%2Bvc500%2B&BreadcrumbPath=Diamond+Multimedia+vc500+&TempOsid=Windows+7

Method 1:

If you're having trouble watching or recording TV on your computer, try using the Set up TV tuner troubleshooter to fix the problem. It makes sure that your computer is receiving a TV signal, and that your TV tuner is connected and configured properly.

http://windows.microsoft.com/en-US/windows7/Open-the-Set-up-TV-tuner-troubleshooter

Method 2:

You can refer to the following link to get the latest driver for the device which is compatible with Windows 7.

http://www.diamondmm.com/driver-downloads.html

You can also contact the Diamond Multimedia if the issue persists.

http://www.diamondmm.com/vc500-diamond-one-touch-video-capture-edit-stream.html

Hope this helps.

Hi Otto,

It seems that when you try to open this device you get the error "this device is not available or being used by other application, please close any application that may be using this device ad try again".

You may perform clean boot and check for the issue.

To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

http://support.microsoft.com/kb/929135

Note:

After troubleshooting, make sure to put the computer to start as usual as mentioned in

Step 3 in the above KB article.

Hope it helps.

If you need any assistance regarding Windows let us know.

Hi Otto,

If you are unable to install the drivers even after trying all these troubleshooting steps, l I suggest you to contact the Diamond Multimedia support. The device manufacturer is developing the driver for the device.

Please post back if you face any issues when you to try to install Honestech capture device.