Devices with Intel Audio Display Drivers may lose sound from a monitor or TV after updating to Windows 10, version 1809

After updating to Windows 10, version 1809, I’m no longer getting sound from a monitor or television connected to the PC via HDMI, USB-C or DisplayPort.
 

Question Info


Last updated December 14, 2018 Views 23,036 Applies to:
Answer

In September, Intel inadvertently released versions of their display driver (versions 24.20.100.6344, 24.20.100.6345) that accidentally turned on unsupported features in Windows.  After updating to Windows 10, version 1809, audio playback from a monitor or television connected to a PC via HDMI, USB-C or Display port may not function correctly on devices with these drivers.

 

Microsoft is currently blocking devices with these drivers from installing Windows 10, version 1809, and we are working with Intel to expire these display drivers and provide a resolution in an upcoming release.

 

If you are running Windows 10, version 1809 and you are unsure whether your PC is affected, use the following direction to see if your device is affected.  Once you’ve confirmed your device has the incompatible driver, please contact Microsoft support directly at 1-800-MICROSOFT or find a local number in your area.

 

A Microsoft agent can resolve the issue by running a file on your device that will turn off the feature that is incompatible with these Intel drivers.

 

To determine if your PC is affected

 

1.      From the Start menu, type Device Manager in the search box. Select Device Manager from the search results.

2.      Find and expand Display adapters.

3.      Right-click on the Intel® HD Graphics device.

4.      Select Properties.

5.      Click the Driver tab.

6.      Check your driver version.  If the driver version is listed as either 24.20.100.6344, or 24.20.100.6345, your system is affected by this issue.  Please contact Microsoft support for a resolution.

60 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.