Device settings for ____ were not migrated from previous OS installation due to partial or ambiguous device match.

Hello, lena kacprzak

Welcome to the Microsoft community.

Thank you for your feedback. You are experiencing an issue where the XP-Pen 16 Artist Pro tablet device driver does not load correctly after upgrading to Windows 11, resulting in an abnormal screen display. The error log indicates that the device settings were not migrated from the previous OS installation. This usually means that the driver or device has compatibility issues with the new operating system. Here are some troubleshooting options:

Method 1: Reinstall the XP-Pen driver

Uninstall the existing driver:

Press Windows + X and select Device Manager.

Locate your XP-Pen device in Device Manager (it may be under “Monitors” or “USB Controllers”).

Right-click on the device and select “Uninstall Device”. Make sure the “Remove driver software for this device” option is checked.

Download and install the latest driver:

Go to the official XP-Pen website to download the latest Artist Pro 16 device driver.

Install the driver and follow the prompts to complete the installation.

After the installation is complete, restart your computer.

Method 2: Compatibility Mode Driver Installation

If installing the driver directly still can't solve the problem, you can try to install the driver in compatibility mode.

Download the driver installation file (from the official XP-Pen website).

Right-click on the installation file and select “Properties”.

In the properties window, select the “Compatibility” tab.

Check “Run this program in compatibility mode” and select Windows 10 or another version compatible with your device.

Click “Apply” and confirm.

Run the installation file as administrator to complete the driver installation.

Method 3: Use old hardware compatibility options

Open the Control Panel:

Press Windows + R, type control and press Enter.

Select “Devices and Printers”.

Click “Add Device”:

Select “My device is not listed” and click Next.

Select “Add legacy hardware manually” and follow the wizard to finish adding devices.

If none of the above methods solves the problem, we recommend contacting XP-Pen's technical support team for assistance. They may have some specific solutions or patches for Windows 11.

I look forward to your feedback, which will help me pinpoint your problem.

Best Regards,

Aaron| Microsoft Community Support Specialist

Sadly none of your advices worked. i noticed that windows 11 connects this xp-pen tablet as if it was a second monitor. but the second method you told me about, i tried it and it didn't even show windows 10 in selection tab. which is weird. i used this graphic tablet before on my old laptop with windows 10 (i tested the tablet on my old laptop and it was working perfectly.) it seems like this tablet has problems with compability when it comes to windows 11. this is what i meant.

Dear Support,

I am having a similar issue where my toughpad says it is diconnected and the I2C HID & HID Custom Sensor Drivers have in the last day started showing code 10 error. I've tried the 3 methods above but this has not resolved the issue. Any further advice would be very welcome.

Regards