Hi David. I'm Greg, an installation specialist and 10 year Windows MVP here to help you.
Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.
Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.
I hope this helps. Feel free to ask back any questions and keep me posted. I will keep working with you until it's resolved.
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Retired 2023, thirteen year daily forums volunteer, Windows MVP 2010-2020
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