Desktop problem

I had numerous documents saved on my Desktop and they all disappeared after a Windows update. Some program icons are still there but all the documents disappeared. What happened to them and how do I get them back?
 

Question Info


Last updated May 14, 2020 Views 847 Applies to:
Hi FriDaytona this is happening much too often at the moment, you are logged into a temporary account . . .

Before you do anything or move any files around
Restart (not shut down) your PC 4 times, each time let your PC get to the Desktop before the next restart, this will fix this issue a lot of the time . ..

Otherwise:

Please open Windows File Explorer
Navigate to C:\Users
Do you see two user folders that look like yours?
Open those folders and check inside Pictures, Documents . . . etc. and see if your files are there

If your files are there:

Create a new user profile with Admin privileges
Log into the new user profile
Copy all your data from the old profile to the new profile (Documents Library, Pictures Library . . . etc.)

If you still have not found your files, look for a Windows.old folder on your C Drive, expand that to open the users folder contained inside - check there for your files, icons . . .etc.

If you do find your files . . . etc. there, copy them out as soon as possible as Windows will remove the Windows.old folder in time

NOTE VERY IMPORTANT: Do Not copy your files into the Temporary profile you are currently in, when the situation is corrected, your files will be deleted with the Temporary Profile and will not be recoverable !!
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Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Thanks, the Restart option worked!

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Hi FriDaytona, glad to Help!
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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I assume you're running Win10 1903 or 1909, and just installed the February 2020 cumulative update.

By any chance, are any of the afflicted machines running Avira or AVG?

It's been implicated in the bug.

Best solution so far is to uninstall the buggy cumulative update, KB4532693. Details to follow.

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Thanks, I was able to fix the problem by "restarting" the computer several times in a row.

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Not seeing this on any of my 5 Windows 10 machines.
Windows 10 Pro Slow Ring

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