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Dell Mobile Connect App Icon Won't Remove from Start Menu after Uninstall

I installed Dell Mobile Connect and then it started glitching. I uninstalled it and noticed that the icon is still listed in Windows Start Menu.  I then proceeded to try and delete the icon and uninstall the program, but nothing happened and the program does not want to run. I cannot find an "open file to view location" option and no other forum posts so far have helped. How can I get rid of the program icon? Windows "add or remove programs" menu does not list Dell Mobile Connect as installed on my computer. 

Hi Braden

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

You likely need to reset the Start menu.

Option 1:
Press Windows key + X
Click Windows PowerShell (Admin).

At the command prompt, type the following, hit Enter the restart.

Get-AppXPackage-AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Option 2:

1. Open Notepad.

2. Copy the following text into Notepad:

@echo off

taskkill /f /im explorer.exe

taskkill /f /im shellexperiencehost.exe

timeout /t 3 /NOBREAK > nul

del %localappdata%\Packages\Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy\TempState\* /q

timeout /t 2 /NOBREAK > nul

start explorer

@echo on

3. Click File and Save.

4. Choose a location to save the file. Enter a File name of ClearTileCache.bat and select Save as type of All files (*.*). Click Save.

5. Open File Explorer and navigate to the location that you chose to save the file to. Double-click ClearTileCache.bat to run the file.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Wow!!! It worked. The first option gave me an error, but the second option worked perfectly. Thank you so much. I am OCD and having extra programs that aren't actually installed drives me crazy Thanks again and I will share this with anyone who also has this problem. Thank you soooo much!!!

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You are welcome Braden. If the problem is resolved, you can provide a rating and enjoy the rest of your week.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Hi Andre,

Your Option 2 helped me remove the duplicate app icon for Dell Mobile Connect.  One other tweak I found helpful was to also clean out the ScreenClip subdirectory cache.  Here's a copy of my script to help anyone else with this issue:

@echo OFF
    SETLOCAL
    TITLE %~n0
    color 70

    if NOT exist %SystemRoot%\system32\config\system (
       echo ERROR: You must run this script as Administrator
       goto :ExitScript
    )

REM https://answers.microsoft.com/en-us/windows/forum/all/dell-mobile-connect-app-icon-wont-remove-from/20d4cc89-e4ff-403b-a381-ccd19a65eeb3
    echo Getting ready to shut down Windows Explorer UI and ShellExperienceHost
    pause
    taskkill /F /IM explorer.exe
    taskkill /F /IM ShellExperienceHost.exe

REM Wait 3 seconds for quiesce
    timeout 3 /nobreak > NUL

    echo Clearing ShellExperienceHost cache. . .
    del %LOCALAPPDATA%\Packages\Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy\TempState\* /s /q
    pause

    cls
    echo Restarting Windows Explorer UI
    start explorer.exe

:ExitScript
    ENDLOCAL
    pause

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Thank you very much for this! I spent ages searching for a solution online, and yours (Option 2) finally resolved my problem.

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Last updated June 14, 2023 Views 3,546 Applies to: