Dell mobile connect 3.3 connecting issues

Have you checked with the Dell Community? What did you try in Settings? Was it, Phone?

See if this video helps.

Hi thanks for the reply,

Something similar has happened before with the biometrics and Bluetooth settings where I've had to run services if I couldn't find the option in the device manager. According to the video I should look for Portable Device Manger but it isn't there in device manager. I know I should find the files in Services and switch some stuff around but I'm not sure what it would be under. I tried changing Portable Device Emulator but I don't think that helped. If you have any ideas please let me know!

I recently bought an Inspiron 3891 with Windows 10. After a few weeks, a Dell popup suggested installing Dell Mobile Connect for use with my iPhone. After install all was okay. However, the second time I opened it (well, actually, it runs in the background), which was the first time I actually tried to use it, I got the forever-spinning circles with the message "Connecting, please wait." That would be forever. My solution was to turn off Bluetooth on my iPhone, then oddly enough, photos and contacts appeared in the Dell Mobile window. This was when the phone was disconnected! Maybe these were buffered. Anyhow, I enabled Bluetooth again on my phone, and , voila, everything is back to normal. It makes no sense but, I guess, when in doubt turn everything off and then back on. Maybe Dell can get some answers from the software developer.