DELL latitude 5420, Control Vault w/ Fingerprint Touch Sensor problem

Hi, I am Dhanam, Independent Advisor here to work with you on this issue.

I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

In Windows, search for and open Sign-in options.

If the Set up button is available under Windows Hello Fingerprint, click Set up and then follow the on-screen instructions. For more information, see HP PCs - Set Up

If the Set up button is not available under Windows Hello Fingerprint, go to the next step.

In Windows, search for and open Device Manager.

Click the arrow next to Biometric Devices to expand the category. Verify that the fingerprint reader is available.

Right-click This is a public user-to-user support forum. I'm a user like you helping other users. I do not work for Microsoft and do not have access to any user accounts.

I hope this can help you. If this still can't solve your problem, just let me know and I'll do my best to try to help you.

Regards,
Dhanam,
Independent Advisor. on it and uninstall the device> restart your system.

Hi!

Thanks for your reply, but this does not helps :(

I recommend doing an "in-place upgrade". This will download Windows 11 installer files and use those to update and repair your system.

You can follow the video guide in the below link to know how to get it done:
https://www.microsoft.com/en-us/videoplayer/emb...



1. Please visit this link: https://www.microsoft.com/en-au/software-downlo...

2. There you will see an option "Download tool now"

3. A media creation tool with the latest version will be downloaded.

4. Open it in the file location and run it as administrator.

5. Accept the terms and licenses.

6. Select the "Upgrade this PC"

7. And then the downloading will start.

8. Press "Install" once done.



The system will restart several times and the updates will happen.