Hello,
I have a Dell Inspiron 5570 service tag: 63PQ042. After a fresh W11 Pro install, the windows hello fingerprint is not working.
It recognizes the hardware, it just says Something went wrong...
I have tried installing 3 different Goodix driver version (older too), all from official Dell page.
This is the event error I get:
Device USB\VID_27C6&PID_5301&MI_00\6&23cb0910&0&0000 had a problem starting.
Driver Name: oem51.inf
Class Guid: {53d29ef7-377c-4d14-864b-eb3a85769359}
Service: WUDFRd
Lower Filters: WinUsb
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5
Any ideas? Thanks.